Technology Sales Specialist – Japanese, Mandarin

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee a portfolio of customer accounts, taking responsibility for the complete sales process for both service renewals and new contract opportunities.

• Ensure timely renewals, enhance renewal rates, and recover previously lost or at-risk business.

• Discover opportunities to deepen existing customer relationships and generate additional revenue through technology support services.

• Interact directly with customers to understand their business needs, address any objections, discuss contract frameworks, and negotiate commercial terms.

• Collaborate with account managers, customer success teams, and internal deal support groups to create proposals, define services, and advance sales opportunities.

• Keep an accurate sales pipeline, provide updated forecast commentary, track deal progression, and communicate risks and opportunities to management.

• Formulate and implement account and portfolio strategies to prioritize high-potential opportunities and meet sales targets.

• Establish relationships with customer stakeholders, including decision-makers and influencers, to grasp business priorities and facilitate purchasing decisions.

• Articulate the business value of technology support services and align proposed solutions with customer objectives.

• Develop and implement closing plans, coordinate stakeholder engagement, and proactively address obstacles to expedite deal closure.

• Assess account performance, gather customer feedback, and identify portfolio opportunities to enhance customer satisfaction and sales results.

• Work alongside sales, services, and marketing partners to identify customer needs, bolster the sales pipeline, and promote long-term account growth.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, Marketing, or a related discipline.

• A minimum of 3 years of experience in technology-related sales or account management.

• At least 3 years of experience in solution sales or consulting services sales.

• Proficiency in both Japanese and Mandarin, with strong written and verbal communication skills in a customer-facing role.

• Proven capability to manage customer accounts independently and drive opportunities through the entire sales cycle.

• Experience in addressing customer objections, discussing commercial terms, and assisting with contract negotiations.

• Exceptional customer relationship management, communication, and interpersonal skills.

• Ability to manage multiple active opportunities, prioritize conflicting deadlines, and maintain accurate pipeline and sales forecasts.

• Strong analytical and problem-solving skills, with the ability to identify sales opportunities and propose actions to overcome challenges.

• Capacity to work remotely while collaborating effectively with account teams and internal stakeholders.

• Must reside on the U.S. West Coast and be available to work within established business hours.

• Preferred: experience in selling technology support services, enterprise support agreements, or consulting services.

• Preferred: experience in managing contract renewals, renewal negotiations, and customer retention or recapture initiatives.

• Preferred: familiarity with cloud platforms, enterprise software, and business technology solutions.

• Preferred: experience supporting education, nonprofit, or other mission-driven organizations.

• Preferred: experience managing a defined book of business and creating account or territory plans.

• Preferred: demonstrated success in meeting renewal, revenue, or customer retention targets, supported by measurable results.

• Preferred: experience with sales forecasting, pipeline management, account planning, and opportunity qualification.

• Preferred: experience collaborating with account executives, customer success teams, and deal desk or commercial operations teams.

• Preferred: familiarity with structured enterprise sales methodologies and complex, multi-stakeholder sales cycles.

🏝️ Benefits

• Medical, dental, and vision coverage

• Flexible Spending Account (FSA)

• 401(k) retirement plan

• Competitive paid time off

• Parental leave

• Opportunities for professional growth and development