Technology Sales Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee a portfolio of customer accounts, managing service renewals, new contract opportunities, and sales activities from initial contact to deal completion.

• Cultivate and sustain a robust sales pipeline by pinpointing opportunities within current accounts and generating new business prospects.

• Interact directly with clients to comprehend their business requirements, discuss service offerings, address concerns, and negotiate contract terms and deal structures.

• Collaborate with account managers and internal stakeholders to create proposals, facilitate negotiations, overcome obstacles, and expedite deal closure.

• Track ongoing deals, maintain precise sales forecasts, update pipeline commentary, and communicate risks, progress, and next steps to leadership.

• Formulate account and territory strategies to drive revenue growth, enhance renewal performance, and identify opportunities to strengthen existing customer relationships.

• Analyze customer portfolios to recognize service deficiencies, growth possibilities, and potential renewal or expansion opportunities.

• Build relationships with customer decision-makers and influencers to grasp priorities and align service offerings with desired business outcomes.

• Coordinate with sales, customer success, and service delivery teams to enhance customer satisfaction, address issues, and improve the overall customer experience.

• Engage in pipeline reviews, business planning sessions, and forecast meetings to monitor performance, prioritize opportunities, and devise strategies to tackle sales challenges.

• Monitor and enhance key performance indicators, including timely renewals, renewal rates, and recapture rates.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

• Minimum of 3 years of experience in technology-related sales or account management.

• At least 3 years of experience in solution sales or consulting services sales.

• Proven experience in managing customer accounts, sales opportunities, renewals, or contract negotiations.

• Excellent written and verbal communication skills, particularly in customer-facing situations.

• Experience in managing a sales pipeline, maintaining forecasts, and coordinating deals throughout the sales cycle.

• Ability to work autonomously, manage competing priorities, and take ownership of a business portfolio.

• Strong problem-solving and negotiation abilities, including addressing customer objections and resolving deal-related challenges.

• Ability to effectively collaborate with account teams and internal stakeholders to advance sales opportunities and meet business objectives.

• Preferred: experience selling technology support services, enterprise services, or customer success solutions.

• Preferred: experience managing service renewals, recurring revenue, contract extensions, or customer retention programs.

• Preferred: familiarity with cloud computing, productivity solutions, enterprise technology, or AI-enabled business solutions.

• Preferred: experience in developing account plans, conducting portfolio analysis, identifying sales opportunities, and building pipelines.

• Preferred: experience with sales forecasting, renewal tracking, revenue growth, and performance metrics.

• Preferred: familiarity with structured sales methodologies, opportunity qualification, and deal-closing strategies.

• Preferred: experience working with educational, nonprofit, or other mission-driven organizations.

• Preferred: experience collaborating with customer success, technical sales, service delivery, and business operations teams.

• Preferred: demonstrated track record of achieving sales targets, improving renewal performance, or delivering measurable customer and business outcomes.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Flexible Spending Account (FSA).

• 401(k) retirement plan.

• Competitive paid time off.

• Parental leave.

• Professional growth and development opportunities.