Technology Business Analyst

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Facilitate discovery sessions, workshops, and stakeholder interviews to gain insights into business processes, challenges, and opportunities for improvement.

• Collect, analyze, document, and validate business, functional, and technical requirements for enhancements and implementations within ServiceNow.

• Create and maintain process maps, use cases, business requirements documents, user stories, acceptance criteria, workflow diagrams, and field mapping documents.

• Identify process inefficiencies and enhance workflows using ServiceNow capabilities and automation solutions.

• Collaborate with stakeholders, architects, and development teams to define sustainable and supportable solutions.

• Assess alternative solutions and offer recommendations based on business value, user experience, platform capabilities, complexity, and maintenance needs.

• Support Agile and Scrum methodologies, including backlog refinement, sprint planning, standups, reviews, and retrospectives.

• Create and manage Epics, Features, User Stories, and Acceptance Criteria.

• Work alongside Product Owners and development teams to prioritize tasks, manage dependencies, and track project milestones.

• Maintain project and sprint documentation within Azure DevOps, ServiceNow Agile, or other project management tools.

• Develop test plans, test scenarios, and validation criteria.

• Coordinate System Integration Testing (SIT), User Acceptance Testing (UAT), and production readiness activities.

• Document, track, and resolve defects while facilitating stakeholder approval prior to deployment.

• Assist with release planning and implementation efforts.

• Create stakeholder communications, release notes, training materials, and “What’s New” documentation.

• Promote the adoption of ServiceNow solutions and aid in transition planning and operational readiness.

• Cultivate relationships across IT, Operations, and business functions.

• Report project status, risks, dependencies, and recommendations to leadership and stakeholders.

• Influence decision-making through data-driven analysis and the development of business cases.

• Identify opportunities to enhance service delivery, user experience, and business processes utilizing ServiceNow.

• Assist with enhancement requests, incidents, and operational support issues.

• Stay updated on ServiceNow capabilities, industry trends, Agile methodologies, and best practices in business analysis.

• Support platform maturity through governance, standardization, and process optimization initiatives.

⛳️ Requirements

• A minimum of 2 years’ experience in Business Analysis or a related field.

• Experience in supporting enterprise applications, workflow platforms, or digital transformation initiatives.

• Preferably experienced with ServiceNow ITSM or other ServiceNow product suites.

• Proven experience in facilitating workshops, documenting requirements, testing, and supporting deployments.

• Experience in managing testing and quality assurance processes.

• Ability to work with both technical and business stakeholders on medium to large-scale projects.

• Prior experience in Agile software development environments is preferred.

🏝️ Benefits

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• 401(k) plan with Company Match

• Paid Time Off (PTO)

• Paid Holidays, Bereavement, and Jury Duty

• Paid Pregnancy/Parental leave

• Paid Military Leave

• Tuition Reimbursement