Technology Analyst – Research Support Services

This is a fully remote position, open to applicants in Texas.

📋 Description

• Independently troubleshoot and resolve intricate application issues.

• Actively listen to users, assess their needs, and utilize practical knowledge in at least one core technology area.

• Methodically trace event sequences and evaluate technical challenges.

• Implement dependable solutions that adhere to existing standards and detailed specifications.

• Provide hands-on technical expertise across one or multiple IT disciplines.

• Maintain, enhance, and optimize the technical infrastructure of the organization.

• Create clear and concise technical and process documentation in line with organizational standards.

• Share insights and best practices within the team.

⛳️ Requirements

• High School diploma equivalency with a minimum of 2 years cumulative experience OR an Associate's degree/Bachelor's degree OR 4 years of relevant cumulative job-specific experience is required.

• Proven proficiency with Google Workspace and Microsoft ecosystems.

• Experience in research operations and Clinical Trial Management Systems (CTMS), particularly with Clinical Conductor.

• Established history in user training, end-user education, and delivering customer service.

• Strong self-motivated attitude.

• Exceptional attention to detail.

• Capability to multitask independently.

🏝️ Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage, and HSA/FSA options.

• Employer-matched 403(b) retirement plan.

• Resources for planning and hardship.

• Disability and life insurance provided.

• Pro-rated paid time off (PTO) and holidays.

• Ascension-paid tuition (Vocare) program.

• Tuition reimbursement opportunities.

• Continuous professional development and access to online learning.

• Employee Assistance Program available.

• Counseling and peer support options.

• Spiritual care and stress management resources offered.

• Parental leave benefits.

• Adoption assistance and family benefits provided.

• Optional legal and pet insurance.

• Transportation savings available.