Technology Account Lead – Retail and Travel

This is a fully remote position, open to applicants in California, +11 more states.

📋 Description

• Establish and nurture trusted relationships with stakeholders and clients at Accenture and Microsoft.

• Oversee sales, revenue generation, delivery, and ensure client satisfaction for deliverables focused on Microsoft.

• Develop, manage, implement, and uphold strategic growth plans for the Microsoft platform within Retail and Travel sectors.

• Provide guidance to clients and Accenture Account Leadership regarding Microsoft technology solutions.

• Build and maintain relationships with client C-suite executives regarding Microsoft initiatives.

• Formulate and execute relationship management strategies for key accounts.

• Identify customer needs and outcomes, introduce internal specialists, and analyze customer data effectively.

• Create tailored solutions and discover new opportunities through partnerships.

• Lead and monitor the implementation of Microsoft strategies across client accounts.

• Advocate for Microsoft AI and innovation within Accenture's account strategies.

• Direct cross-functional teams in designing intricate Microsoft solutions.

• Manage pricing strategies, contract conditions, and risk management for proposals and RFPs.

• Recognize opportunities to broaden customers’ engagement with Microsoft.

• Develop and implement strategies for customer renewals.

• Foster customer satisfaction, loyalty, and manage organizational resource planning.

⛳️ Requirements

• Education and/or experience in the Retail and Travel sectors.

• Over 7 years of experience in customer management and/or enterprise sales.

• Proven track record in managing strategic client relationships and fostering growth in a service-oriented sales environment.

• More than 7 years of demonstrated capability to lead a multidisciplinary team in configuring and delivering complex Microsoft solutions aligned with client strategies.

• Knowledge of the Microsoft technology stack is essential.

• Microsoft certifications are highly preferred.

• At least 5 years of experience within the relevant industry verticals.

• Ability to clearly articulate Microsoft’s unique value proposition within these industries in comparison to at least one other major cloud provider.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Life insurance.

• Long-term disability coverage.

• 401(k) plan.

• Bonus opportunities.

• Paid holidays.

• Paid time off.