Technisch Medewerker Klantenservice

This is a fully remote position, open to applicants in Greece.

📋 Description

• Serve as the primary point of contact for customers facing technical challenges within the Front Office Technical department.

• Resolve issues related to broadband, mobile networks, TV applications, and remote controls.

• Communicate primarily via phone, with occasional interactions through chat.

• Utilize advanced tools such as 'Dare' to deliver first-time-right solutions.

• Schedule technician visits when necessary.

• Escalate more complex cases to second-line experts.

• Identify commercial opportunities and introduce customers to new products.

⛳️ Requirements

• You are fluent in Dutch (C2).

• You possess a strong foundation in English (B2).

• You have a friendly and helpful phone demeanor.

• You can actively listen, summarize issues clearly, and speak persuasively.

• You have an interest in the telecommunications sector.

• You are available to work evening and weekend shifts.

• You are motivated and eager to quickly absorb training and information.

🏝️ Benefits

• Paid training.

• Relocation package.

• Accommodation available.

• Opportunities for career advancement within an international network.

• Competitive base salary with fantastic additional perks.