Technical Writer – Instructional Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with subject matter experts to collect information and document requirements for instructional solutions.

• Engage with team members and stakeholders to clarify technical concepts and ensure content accuracy.

• Create training materials such as user guides, job aids, quick reference cards, and presentation content.

• Document SAP business processes, workflows, user actions, and system procedures using predefined templates and standards.

• Capture and integrate screenshots, diagrams, and process flows into documentation.

• Assist in designing interactive instructional activities and exercises for new SAP users.

• Adhere to style guides, version control practices, and review cycles; submit drafts to the lead instructional developer.

• Assess and revise documentation and training materials based on user feedback, system updates, and effectiveness evaluations.

• Aid in the preparation and logistics for training sessions, including materials, training environments, and resources for attendees.

• Engage in quality assurance activities and safeguard sensitive information in line with security protocols.

⛳️ Requirements

• Bachelor's degree in English, Communications, Instructional Design, Education, or a related field, or equivalent experience.

• 1-3 years of relevant experience with a Bachelor's degree, or 2-3 years of relevant experience without a Bachelor's degree; internships, apprenticeships, and military experience are considered.

• Background or coursework in instructional design, technical writing, or graphic design.

• Excellent written and verbal communication skills with a focus on detail, accuracy, and consistency.

• Proficient in Microsoft Word, PowerPoint, and Excel.

• Quick learner with the ability to adapt to new technologies, systems, and processes.

• U.S. citizenship is required.

• Must be able to obtain and maintain an active government clearance.

• Preferred: 1+ year of experience working with SAP applications (SAP ECC or SAP S/4HANA).

• Preferred: Familiarity with ADDIE and adult learning principles.

• Preferred: Experience with SAP Enable Now, Articulate 360, Camtasia, or Snagit.

• Preferred: Experience creating visual content using Microsoft Visio or Adobe Creative Cloud.

• Preferred: Experience supporting training or enablement in a federal government or government contracting setting.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Life insurance.

• Long-term disability coverage.

• 401(k) plan.

• Bonus opportunities.

• Paid holidays.

• Paid time off.

• Personal development support.

• Accommodation support for disability or religious observance.