Technical Writer

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Develop, maintain, and enhance technical documentation for Creatio products, encompassing Sales, Marketing, Service, and Studio.

• Create user manuals, developer documentation, and content related to releases for customers, partners, and developers.

• Utilize AI-driven tools to optimize the processes of content creation, validation, and upkeep.

• Investigate and implement AI-supported workflows to extract, verify, and organize technical details from source code and other product assets.

• Operate within a Docs as Code framework using VS Code, GitLab, and Jira.

• Collaborate with Product Owners, Developers, and Customer Success teams globally.

• Collect technical information to ensure documentation accurately represents product functionalities.

• Identify gaps in documentation, anticipate content requirements for future releases, and suggest enhancements.

• Manage priorities and documentation deliverables independently across various projects.

⛳️ Requirements

• A minimum of 1 year of experience in technical writing or a related technical content position.

• Candidates with diverse content backgrounds and a solid technical understanding are encouraged to apply.

• A strong interest in AI-driven tools.

• Practical experience using AI to enhance content creation, automation, or documentation processes.

• Exceptional technical writing capabilities.

• Proficiency in communicating complex concepts in a clear, concise, and accurate manner.

• Excellent written English skills.

• Capability to produce clear, accurate, and consistent technical documentation for a global audience.

• Basic knowledge of APIs, software development principles, and technical documentation aimed at developers.

• Ability to independently research technical information, prioritize tasks, and take responsibility for deliverables.

• Strong attention to detail.

• Analytical thinking skills.

• Effective communication abilities for cross-functional collaboration.

• Experience with Docs as Code workflows, Git, GitLab, or similar documentation environments is advantageous.

• Familiarity with VS Code and Jira is a plus.

🏝️ Benefits

• Clear career advancement paths.

• Mentorship opportunities available.

• Access to ongoing learning and development.

• Flexible working arrangements.

• Initiatives that support schedule management, productivity, and personal and professional wellbeing.

• A culture that celebrates achievements and values employee contributions.

• Opportunity to make meaningful contributions from the very first day.

• An innovative culture that embraces new ideas, modern technologies, and bold thinking.

• Competitive compensation and benefits package supporting employees and their families.

• A rewards system recognizing contributions and commitment.