Technical Writer III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Strategize, compose, and refine impactful documentation for various product ecosystems across all delivery formats.

• Manage the complete documentation lifecycle for a designated brand or product line.

• Spearhead documentation strategies and oversee release deliverables throughout product milestones.

• Create, sustain, and enhance user-facing documentation across web portals, multimedia, and embedded assistance technologies.

• Direct documentation initiatives for new products, major releases, and product redesigns.

• Focus on customer experience by prioritizing user-centric, problem-solving technical content.

• Mentor Technical Writer I and II levels while serving as a subject matter expert.

• Uphold quality standards and assist in distributing workload effectively.

• Review processes and deliverables, implementing improvements for efficiency and usability.

• Manage the documentation bug/support pipeline, including triage, requirement clarification, assignment, and escalation.

• Foster consensus across organizational levels, aligning documentation strategies with business goals.

• Creatively and independently resolve complex job- or customer-related challenges.

• Maintain advanced knowledge of authoring tools and workflows, applying it to enhance team deliverables.

⛳️ Requirements

• Proven expertise in Madcap Flare authoring and advanced documentation workflows.

• Demonstrated experience with various publication types, including online content syndication and HTML-first documentation.

• Proficient in building consensus and effectively collaborating across distinct, cross-functional teams.

• Capability to utilize AI-powered tools to enhance quality and operational efficiency.

• Familiarity with Jira and Confluence for task and documentation management.

• Bachelor's degree with 5+ years of experience in technical writing or equivalent discipline experience OR 8+ years of technical writing experience.

• Legal authorization to work in Canada indefinitely is required.

• Employer work permit sponsorship is not available.

• Preferred: experience in creating and maintaining standardized hardware/software manuals throughout the product lifecycle.

• Preferred: track record of driving significant process improvements and operational efficiency.

• Preferred: proficiency in git-based source control, Adobe Creative Cloud, and Adobe Illustrator.

• Preferred: extensive experience in translating complex technical concepts into user-friendly guides.

🏝️ Benefits

• Referral Payment Plan: Yes

• Travel requirements under 10%

• Equal Opportunity Employer

• Inclusive and accessible recruiting experience

• Reasonable accommodation support

• Relocation provided: None