Technical Writer II

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of one or more documentation portfolios from start to finish, including requirements gathering, scoping, information architecture, deliverables, publishing, and ongoing maintenance.

• Create and update operational, installation, and configuration procedures.

• Publish content across various platforms, including web-based publications, embedded user assistance, multimedia, and print.

• Conduct interviews with developers, users, and technical subject matter experts to collect technical information.

• Develop structured, user-friendly documentation that prioritizes customer experience and content usability.

• Work collaboratively with UX, Engineering, Support, Training, and Marketing teams.

• Promote a customer-first content strategy and oversee change management initiatives.

• Evaluate tools, workflows, and deliverables to identify opportunities for efficiency enhancements.

• Suggest and spearhead the implementation of innovative process solutions.

• Investigate and advocate for modern solutions to elevate documentation quality and enhance customer content experiences.

⛳️ Requirements

• Demonstrated experience in delivering various types of publications, including online content syndication and multi-channel outputs.

• Professional expertise in MadCap Flare authoring, single-sourcing, and publishing workflows.

• Practical experience in creating “HTML-first” documentation where “every page is page one” (structured, topic-based writing).

• Capability to effectively use AI writing and productivity tools.

• Outstanding communication and consensus-building abilities, with a proven history of leading by influence across diverse business teams.

• Strong familiarity with Jira and Confluence.

• Experience in managing and standardizing complex hardware and/or software manuals throughout the entire product lifecycle is highly desirable.

• A customer-advocate approach to technical content is highly desirable.

• A strong emphasis on process efficiencies and continuous workflow improvements is highly desirable.

• Experience with Git-based source control and Adobe Creative Suite (Illustrator, Photoshop, InDesign) is highly desirable.

• A Bachelor's degree with 1+ years of experience in technical writing (or a related field) OR 3+ years of technical writing experience.

• Legal authorization to work in Canada indefinitely is required.

• Employer work permit sponsorship is not available.

🏝️ Benefits

• Referral Payment Plan: Yes.

• Travel requirements are under 10%.

• No relocation provided.

• Equal Opportunity Employer.

• Inclusive and accessible recruiting experience.

• Reasonable accommodations available for candidates with disabilities or other physical or mental health conditions.