Technical Writer – End User Documentation

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Create and maintain knowledge base articles, job aids, user guides, and training materials in conjunction with each of the four annual software updates.

• Utilize release overviews and notes as the authoritative source to guarantee content is thorough and precise at the time of release.

• Produce clear and concise technical documentation that simplifies complex functionalities into language easily understood by users.

• Identify where new content should be placed within the knowledge base and how features interconnect across the platform, user roles, and processes.

• Develop training presentations, manuals, curriculum materials, and competency assessments as completed deliverables.

• Collaborate with product owners, acting as subject matter experts, to verify the accuracy of content.

• Integrate feedback from product owners and the Manager of Technology Training.

• Partner with the Customer Success team to gain insights into the clinical research context and the platform.

• Ensure team templates and existing materials are up-to-date with the Technology Training team.

• Assist in evaluating the effectiveness of the knowledge base.

• Gradually create e-learning, video tutorials, and various other learning formats.

• Note that this position does not involve instructor-led training, whether in person or online.

• This role will not have direct interaction with external customers.

⛳️ Requirements

• English proficiency: C1 level.

• Over 5 years of experience in technical writing or documentation for software or SaaS platforms, including long-form technical documentation.

• Demonstrated capability to convert highly technical information into clear, user-friendly content.

• Familiarity with a knowledge base or content management system such as Zendesk, Confluence, or SharePoint.

• Proven technical aptitude and quick learning ability for complex software.

• Exceptional attention to detail, accuracy, and critical thinking skills.

• Capability to grasp context rather than merely transcribing requirements.

• Collaborative mindset with comfort in questioning subject matter experts and being open to feedback and reviews.

• Self-motivated individual capable of working independently in a remote setting.

• Strong organizational and time management skills, with the ability to meet release deadlines.

• Preferred: Bachelor’s degree in a clinical, scientific, health-related, or technical communication field.

• Preferred: Experience in clinical research, life sciences, healthcare, or the IT industry.

• Preferred: Experience with e-learning authoring or video tutorial tools.

• Preferred: Experience working within agile development teams and release cycles.

🏝️ Benefits

• Contract position.

• Flexible remote work arrangement.

• Opportunities for ongoing learning.

• Potential for growth into e-learning development, video tutorials, and other educational formats.