Technical Writer

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Collect, assess, define, and document business requirements, business rules, functional requirements, use cases, and user stories.

• Recognize, define, validate, test, and document technical requirements for both existing and upcoming applications.

• Collaborate with business owners, application developers, federal stakeholders, and project teams to ensure accurate communication of requirements.

• Convert business needs into clear, actionable technical and functional requirements.

• Create and maintain Business Requirements Documents, functional specifications, process documentation, and related project materials.

• Spot opportunities for process enhancements, system improvements, and operational efficiencies.

• Document, uphold, and share best practices, business processes, and suggested solutions.

• Aid in requirements validation, testing activities, and documentation updates throughout the project lifecycle.

• Develop, author, edit, and maintain technical documentation for federal applications, systems, and program operations.

• Prepare user guides, technical manuals, FAQs, system manuals, technical specifications, training materials, security documentation, and SOPs.

• Create documentation in line with government guidelines, standards, and contractual obligations.

• Simplify complex technical information into clear, concise, user-friendly documentation.

• Review and edit documentation for accuracy, completeness, consistency, grammar, formatting, and readability.

• Maintain documentation standards, templates, style guides, and version control processes.

• Support training materials and documentation for new applications, system enhancements, and business process changes.

• Act as a liaison between business units, technical teams, project managers, and federal stakeholders.

• Facilitate discussions on requirements, documentation reviews, and stakeholder meetings.

• Convey project requirements, technical concepts, and process recommendations to varied audiences.

• Coordinate updates to documentation and changes in requirements with stakeholders.

• Assist in program reporting, project deliverables, and documentation requirements.

• Manage multiple assignments and competing priorities while adhering to project deadlines.

• Work both independently and collaboratively to ensure successful program execution.

⛳️ Requirements

• Bachelor's degree in English, Communications, Technical Writing, Computer Science, Information Technology, Business Administration, or a related field is preferred.

• Must be a U.S. Citizen.

• Capability to obtain and maintain the required Government security clearance or Public Trust determination.

• At least two (2) years of professional experience in technical writing and business analysis functions.

• Experience in gathering, analyzing, and documenting both business and technical requirements.

• Experience in developing technical documentation, user manuals, business requirements documents, and training materials.

• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Familiarity with Adobe applications and other documentation development tools.

• Ability to clearly and effectively communicate complex technical information to both technical and non-technical audiences.

• Strong analytical, problem-solving, and organizational skills.

• Ability to develop, present, and communicate ideas, strategies, and recommendations to a diverse range of stakeholders.

• Capability to manage multiple projects, workstreams, and competing priorities.

• Efficiency in working under tight deadlines while ensuring documentation quality and accuracy.

• Strong attention to detail, proofreading, editing, and formatting skills.

• Ability to work autonomously and collaboratively within cross-functional teams.

• Excellent interpersonal communication skills and the ability to incorporate constructive feedback.

• Capability to handle sensitive and confidential information with discretion.

• Knowledge of Section 508 of the Rehabilitation Act and relevant federal accessibility standards.

• Ability to develop, review, and maintain accessible electronic documentation.

• Experience in evaluating and formatting Microsoft Word documents, PowerPoint presentations, PDFs, and other digital content for accessibility.

• Familiarity with accessible document structures, including headings, tables, alternative text, reading order, and appropriate formatting.

• Ability to identify accessibility deficiencies and support corrective measures.

• Successful completion of necessary pre-employment background checks and screening requirements.

• Compliance with relevant federal contract requirements, company policies, confidentiality standards, and information security procedures.

🏝️ Benefits

• Opportunity to work remotely in a professional technical environment.

• Equal Employment Opportunity workplace.

• Consideration of Indian Preference where authorized by law.

• Reasonable accommodation for essential job functions.