Technical Writer

This is a fully remote position, open to applicants in Belarus, +1 more country.

📋 Description

• Sustain and progressively enhance the company's knowledge base.

• Develop and uphold documentation standards, style guides, templates, and best practices.

• Design and refine documentation structure, navigation, and information architecture.

• Oversee and improve documentation toolchains, including version control systems, static site generators, and publishing workflows.

• Author developer guides, API documentation, tutorials, release notes, and product documentation.

• Collaborate with software engineers and product managers to gather technical information and ensure content accuracy.

• Convert intricate technical concepts, cloud architectures, microservices, and REST APIs into clear documentation.

• Plan, track, and deliver documentation projects within Agile development environments.

• Evaluate documentation usage metrics and user feedback to enhance content quality.

• Monitor support tickets, community channels, and user feedback to address documentation requirements.

• Create scripts and content for educational video materials alongside internal teams.

⛳️ Requirements

• Over 3 years of experience in creating technical documentation for developers, software products, or IT professionals.

• Bachelor’s degree in Computer Science, Technical Communication, English, or a related field.

• Strong technical proficiency with the ability to grasp software development concepts, APIs, and programming languages.

• Capability to read and understand source code written in languages such as Python, Java, JavaScript, or similar.

• Exceptional written and verbal communication skills in English.

• Experience in producing clear, well-structured technical content for both technical and non-technical audiences.

• Proficient in using Git/GitHub for version control and collaborative documentation workflows.

• Skills in Markdown, reStructuredText, or comparable markup languages.

• Familiarity with API documentation tools such as OpenAPI/Swagger and Postman.

• Experience with documentation platforms like Confluence, GitBook, Read the Docs, Document360, or similar solutions.

• Understanding of SEO principles and analytics tools for measuring documentation effectiveness.

• Experience documenting cloud-based platforms, SaaS products, developer tools, or enterprise software solutions.

• Familiarity with Agile methodologies and project tracking tools such as Jira.

• Nice to have: Experience in creating or supporting technical video tutorials and educational content.

• Nice to have: Experience with CI/CD pipelines and modern documentation publishing workflows.

• Nice to have: Understanding of cloud infrastructure and distributed systems concepts.

• Nice to have: Experience in product-focused or developer-focused environments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and the possibility of remote work.

• Opportunities for professional development and training.

• A collaborative and innovative work environment.