Senior Technical Writer, Data Centers

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and sustain technical documentation for data center operations, including SOPs, MOPs, EOPs, SOOs, user guides, and troubleshooting manuals.

• Work closely with subject matter experts to collect information and translate intricate technical concepts into straightforward, concise, and user-friendly documentation.

• Create and revise diagrams, process flows, and various visual aids.

• Ensure that all documentation complies with company standards, industry best practices, and regulatory requirements.

• Review and refine existing documentation for accuracy, clarity, and consistency.

• Oversee documentation version control and maintain a centralized repository for all technical documents.

• Engage in data center projects by documenting new installations, upgrades, and process enhancements.

• Assist in the development of training materials for data center personnel and end-users.

• Keep abreast of industry trends and emerging technologies in data center operations.

⛳️ Requirements

• A Bachelor's degree in Technical Writing, English, Engineering Technology, Information Technology, or a related field, or 4 years of technical experience or experience in a technical military occupational specialty, such as the Navy’s nuclear program.

• Between 6-8 years of experience in operating critical environments, preferably in enterprise, colocation, or hyperscale data centers; or technical writing in IT or data center settings, with a preference for operational experience.

• Technical certifications related to IT, data centers, or maintenance management are advantageous.

• A strong understanding of data center operations, infrastructure, and technologies.

• Exceptional writing, editing, and proofreading abilities with a strong attention to detail.

• Proficiency in technical writing tools and software.

• Capability to comprehend and convey complex technical concepts to diverse audiences.

• Strong interpersonal and communication skills to collaborate effectively with technical teams.

• Familiarity with industry standards and best practices (e.g., ITIL, ISO 27001, DCIM).

• Candidates must be authorized to work in the United States without sponsorship; this position does not offer visa sponsorship.

🏝️ Benefits

• 401(k) plan with matching company contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Remote work arrangement.