Technical Support Specialist – Weekend Shifts

This is a fully remote position, open to applicants in Texas.

📋 Description

• Offer technical assistance to clients during weekend shifts

• Appropriately escalate customer support needs, ensuring the communication of urgency and timeliness while confirming the acceptance of escalated issues

• Set up desktops, laptops, and various hardware for customers

• Maintain customer documentation in an up-to-date and precise manner

• Fulfill assigned operational and project responsibilities utilizing the customer team as necessary and in agreement with the Customer Team Lead

• Execute customer maintenance tasks on behalf of the customer team

• Monitor designated customer alerts in conjunction with the live helpdesk and respond accordingly

• Collaborate with teams to address client requirements

• Plan, organize, prioritize, and deliver work and commitments in a timely fashion

⛳️ Requirements

• Exceptional written and verbal communication and customer service capabilities

• Ability to articulate technical issues and solutions to individuals from diverse backgrounds

• Willingness to engage in an on-call rotation and offer after-hours support as needed

• 1–3 years of experience in a Desktop Support Specialist or similar position

• Previous experience with a Managed Service Provider (MSP) is preferred

• Familiarity with Active Directory, file permissions, domains, backups, and antivirus software

• Understanding of firewalls, switches, wireless technology, voice, DHCP, TCP/IP, DNS, and VPN

• Proficiency in computer replacement, IPCONFIG details, joining computers to a domain, printer installations, and antivirus software

• Experience with user profile migrations, Outlook configuration, and mobile device email setup

• Knowledge of Office 365, SharePoint, and QuickBooks

• Must have legal authorization to work in the United States for any employer without sponsorship

• Must be available to work Saturday, Sunday, and Monday from 10am–11pm Eastern Time

🏝️ Benefits

• Unlimited vacation

• Significant contributions to 401k

• Numerous opportunities for personal development

• Performance-based compensation and incentives aligned with client outcomes

• Remote work arrangement