IT Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and direct the organization's internal IT support operations.

• Address hardware, software, and application challenges, including intricate escalations.

• Act as the main point of contact and expert for Google Workspace.

• Implement, manage, and monitor an internal IT ticketing system.

• Analyze support trends to enhance service delivery continuously.

• Directly supervise, mentor, and develop the IT Service Desk and Support Manager.

• Formalize workflows for Joiners, Movers, and Leavers, enforcing RBAC, MFA, and immediate offboarding/revocation procedures.

• Oversee MDM solutions, disk encryption, OS patch management, and remote wipe functionalities.

• Establish and test IT incident response plans, data backups, and SaaS service availability.

• Maintain IT asset registers, access logs, and security controls for audit and regulatory compliance.

• Promote information security within the IT support division.

• Manage hardware and software assets throughout their lifecycle.

• Audit user seats, eliminate shadow IT, and oversee software licensing.

• Manage relationships with external application providers, including vendor interactions, escalations, and SLAs.

• Provide technical support for organization-wide software and application integration initiatives.

• Identify and integrate AI and emerging technologies to enhance processes and boost efficiency.

⛳️ Requirements

• Demonstrated experience in IT support and service delivery within a regulated environment; experience in fintech, financial services, or a similar sector is highly preferred.

• Proven experience in leading a function or managing staff in a player-coach role.

• Strong technical skills across a diverse array of hardware and software.

• Extensive knowledge of administering and supporting Google Workspace.

• Experience with Mobile Device Management (MDM) tools and managing Access Governance, including Joiners, Movers, and Leavers processes.

• Solid grasp of information security principles, BCP/DR planning, and compliance with regulations such as GDPR and Cyber Essentials.

• Experience in implementing and managing IT ticketing/helpdesk systems.

• Ability to manage IT assets effectively, optimize software licensing costs, and maintain vendor relationships.

• Strong analytical and problem-solving abilities.

• Innovative and forward-thinking approach.

• Passion for identifying and implementing AI-driven solutions and process enhancements.

• Excellent communication and interpersonal skills, capable of conveying technical concepts to non-technical colleagues.

• Professional qualifications in IT service management, information security, or Google Cloud certifications are highly advantageous.

🏝️ Benefits

• Time-off on Birthday.

• Gym benefits.

• Childcare benefits.

• Life assurance.

• Health cash plan.

• Aviva pension.

• Professional subscription benefits.