Technical Support Specialist, Biology

This is a fully remote position, open to applicants in United Kingdom, +5 more countries.

📋 Description

• Oversee the daily operations of the customer service department, addressing initial inquiries from customers, dealers, and the general public regarding order placements, complaints, and technical support.

• Deliver primary technical assistance to customers by providing practical information and resources.

• Recognize and interpret customer needs, align them with the capabilities of the business unit, and effectively communicate these to customers.

• Collaborate closely with Sales Account Managers to offer technical guidance, develop customer-centric solutions, and foster regional business growth.

• Occasionally participate in trade shows and technical exhibitions.

• Present technical information to customers in an engaging manner.

• Work collaboratively with the Sales, Production, Project Management, Marketing, Logistics, and Finance teams.

⛳️ Requirements

• A Master's degree in Cell Biology, Immunology, Biochemistry, Molecular Biology, or other relevant life science areas.

• Extensive hands-on laboratory experience in molecular biology, protein science, cell biology, or related fields.

• Preference for familiarity with DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA.

• Proficient in both verbal and written English.

• Fluency in French or German is an advantage.

• Exceptional attention to detail.

• Strong communication and presentation skills, particularly with technical content.

• Customer-oriented, proactive, and action-driven.

• Previous experience in a similar role within the industry is a plus.

• Must have the legal right to work in the country of residence.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan with a company match that vests fully on day one.

• Paid parental leave after three (3) months of employment.

• Paid time off, including vacation, personal, sick, floating holidays, and company holidays.

• Flexible spending accounts.

• Health savings accounts.

• Life and AD&D insurance.

• Short- and long-term disability coverage.

• Legal assistance.

• Pet insurance.

• Critical illness insurance.

• Accident insurance.

• Hospital indemnity insurance.

• Commuter benefits.

• Well-being initiatives.

• Peer-to-peer recognition programs.