Senior Manager – IT & Operations

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of and enhance internal IT operations, which encompass endpoint management, identity and access, SaaS administration, and corporate infrastructure.

• Ensure system reliability and boost employee productivity.

• Develop and implement a short-term IT roadmap that aligns with the company's growth objectives.

• Identify operational gaps, prioritize enhancements, and execute them consistently.

• Oversee the IT and corporate technology budget.

• Manage vendor relationships, handle renewals, and negotiate contracts; control costs and eliminate redundant tools.

• Lead the SOC 2 IT audit evidence and manage controls.

• Develop and uphold security policies and compliance standards.

• Transition from a reactive approach in evidence gathering to proactive risk mitigation.

• Collaborate with department leaders and executive management to address operational challenges.

• Support the requirements of a growing and distributed workforce.

• Administer and safeguard Google Workspace and corporate identity systems.

• Manage SSO, SAML configurations, conditional access policies, and endpoint security across Mac, Windows, and mobile platforms.

• Create and maintain onboarding, offboarding, and hardware provisioning automations utilizing low-code tools, Google Apps Script, Bash, or PowerShell.

• Establish and enforce policies for the safe and compliant use of AI tools within the organization.

• Manage access to AI tools, data privacy protocols, and shadow AI risks in collaboration with engineering and legal teams.

• Maintain precise, audit-ready technology documentation.

• Provide internal training on security best practices, hygiene, and data privacy.

• Leverage AI to generate and maintain documentation, address routine support requests, automate processes, and identify recurring ticket trends and opportunities for improvement.

• Report directly to executive leadership.

⛳️ Requirements

• Minimum of 7 years in IT, systems administration, or technical operations.

• At least 1 to 2 years in a leadership or managerial capacity within a SaaS or startup setting.

• Practical experience with IAM, MDM, SAML/SSO, Google Workspace administration, and scripting.

• Proficiency in working with the terminal and admin console.

• Experience in endpoint management, identity and access, SaaS administration, and corporate infrastructure.

• Familiarity with SOC 2 IT audit evidence and controls.

• Experience with Google Workspace and corporate identity management.

• Knowledge of SSO, SAML configurations, conditional access policies, and endpoint security across Mac, Windows, and mobile devices.

• Experience with EDR tools, such as Microsoft Defender and Iru Avert.

• Ability to build automation using low-code tools, Google Apps Script, Bash, or PowerShell.

• Understanding of AI tool governance, data privacy measures, and shadow AI risks.

• Dedication to security, compliance, usability, and privacy-focused operations.

🏝️ Benefits

• Competitive compensation package with ownership interest/equity.

• Unlimited paid time off, with a requirement to take a minimum of two weeks off annually.

• Paid parental leave for all new parents.

• 100% employer-sponsored individual premiums and 50% dependent premiums for Medical, Dental, and Vision insurance through Aetna.

• Fully remote work environment; employees can work from anywhere in the U.S.

• MacBook and a $600 allowance for home workspace setup.

• Annual company trip.

• Mental health benefits, including free access to mindfulness and talk therapy services.

• Opportunities for professional development and clearly defined career paths.

• Regular one-on-one check-ins with management focusing on growth conversations.