Technical Customer Support Engineer, APAC – Weekend Coverage

This is a fully remote position, open to applicants in Australia, +1 more country.

📋 Description

• Assist in resolving customer application issues by addressing bugs, providing architectural advice, and facilitating integrations.

• Enhance the foundational platform or AI agent following the resolution of customer concerns.

• Maintain both public and internal knowledge repositories, which include documented issues.

• Develop automations to optimize the support workflow.

• Act as the initial point of contact for platform incidents during business hours.

• Oversee public status communications and interactions with customers.

• Aid customers in the successful development and scaling of their applications.

⛳️ Requirements

• Strong background in TypeScript and React.

• Understanding of modern web application fundamentals (HTTP, APIs, authentication, databases).

• Demonstrated ability to troubleshoot production issues (logs, traces, reproductions, minimal test cases).

• Strong analytical skills regarding systems and architecture (scalability, reliability, performance, basic security).

• Exceptional written communication skills (clear, simple, concise, tailored to the audience).

• Previous experience in a customer-facing role (sales, pre-sales, customer support, etc.).

• Proven track record of closing over 50 tickets per day.

• Residing in Asia, Australia, or the Pacific, with a willingness to work standard Sydney hours.

• Availability for weekend coverage from Thursday to Monday, including Saturdays and Sundays.

🏝️ Benefits

• Unlimited AI token budget.

• Flexible vacation policy allowing you to take what you need.

• Comprehensive healthcare, vision, and dental benefits.

• Daily provision of lunches, dinners, and snacks in the office.

• Equity options available.