Technical Support Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary point of contact for technical support inquiries, mainly via email and online chat.

• Address inquiries, offer assistance, troubleshoot problems, and relay product feedback.

• Identify and resolve customer issues with Greenhouse Suite products.

• Elevate issues as necessary to guarantee prompt follow-up and satisfactory resolution.

• Enhance product knowledge and technical skills through training and hands-on experience.

• Suggest improvements for ongoing product and process enhancement.

• Take on additional projects and responsibilities as required by business needs.

• Work collaboratively with Customer Success, Product, and Engineering teams.

⛳️ Requirements

• Over 2 years of customer-facing experience in both email and live chat channels.

• Comfortable supporting a live video assistance experience.

• Experience with Zendesk is highly preferred.

• Background in SaaS environments.

• Strong problem-solving and analytical abilities.

• Demonstrated perseverance in addressing customer requests.

• Enthusiasm for learning and sharing knowledge with others.

• Exceptional written and verbal communication skills.

• Capability to explain complex information to both technical and non-technical audiences.

• Legally eligible to work in Canada by the start date.

• No sponsorship support is available.

🏝️ Benefits

• Bonus structure that rewards outstanding performance.

• Potential stock option awards.

• Opportunities for merit increases.

• Possible sales commissions where applicable.

• Optional co-working spaces.

• Shared office environments.

• Performance review program offering actionable feedback.

• Employee resource groups.

• AI-assisted hiring process with an opt-out request option.

• Equal opportunity employer with reasonable accommodation support.