Technical Customer Support Engineer – Weekend Coverage

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in resolving issues related to customer applications, which includes debugging, providing architectural advice, and facilitating integrations.

• Enhance the foundational platform or AI agent to prevent the recurrence of customer issues.

• Keep up-to-date public and internal documentation, which includes known issues and resolutions.

• Develop automation solutions to enhance support workflows and improve scalability.

• Serve as the initial contact for platform incidents during business hours.

• Oversee public status communications and customer interactions effectively.

• Support customers in the development and scaling of their applications.

⛳️ Requirements

• Strong background in TypeScript and React.

• Solid understanding of modern web application fundamentals, including HTTP, APIs, authentication, and databases.

• Proven capability to troubleshoot production issues through logs, traces, reproductions, and minimal test cases.

• Strong analytical thinking regarding systems and architecture, focusing on scalability, reliability, performance, and basic security.

• Exceptional written communication skills, capable of delivering clear, concise, and audience-specific messages.

• Previous experience in a customer-facing position such as sales, pre-sales, or customer support.

• Proven history of successfully closing over 50 tickets per day.

• Residing in North America and/or willingness to work standard hours aligned with New York time.

• Availability for weekend coverage from Thursday to Monday, including shifts on Saturday and Sunday.

• Openness to work from locations outside of US-sanctioned countries.

🏝️ Benefits

• Unlimited budget for AI tokens.

• Flexible vacation policy allowing employees to take the time they need.

• Comprehensive healthcare, vision, and dental benefits.

• Equity opportunities.

• Possibility of transitioning to a full-time role in software engineering, pre-sales, or post-sales engineering after 6-12 months.