Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Ting customers via phone and email channels.

• Develop and uphold clear, concise, and accurate documentation for both internal and external audiences.

• Serve as a liaison to facilitate smooth operations and service delivery for all customers and partners.

• Identify, report, and document technical issues to aid in the timely isolation and resolution of problems.

• Collaborate with the Engineering team to test software and hardware solutions.

• Diagnose issues down to their root causes.

• Undertake additional responsibilities as necessary.

⛳️ Requirements

• An associate's degree or a valid (current) certification in a relevant field.

• A minimum of 2 years of experience in a technical support or customer support capacity.

• A willingness and capability to work as part of a team on a rotating schedule, including nights, weekends, and holidays.

🏝️ Benefits

• Competitive salary.

• Equity opportunities.

• Autonomy - the ability to make, own, and implement decisions.

• 401k plan with matching contributions.

• Comprehensive health, dental, and vision insurance.