Technical Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address inbound technical support inquiries through phone, chat, or email.

• Identify and troubleshoot hardware, software, and network challenges.

• Assist customers with step-by-step solutions.

• Elevate complex issues as needed.

• Accurately record all customer interactions in the system.

• Keep current with knowledge of products, services, and support protocols.

• Deliver prompt and effective resolutions to ensure customer satisfaction.

• Adhere to company policies and security standards when managing sensitive information.

• Work collaboratively with internal teams to enhance support procedures and customer experience.

• Achieve performance targets related to resolution time, customer satisfaction, and attendance.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent is required.

• Prior experience in a call center environment.

• Experience working from home.

• Excellent command and proficiency in English, both written and spoken.

• Typing speed of 20+ words per minute.

• High-speed internet connection is necessary.

• A suitable and quiet workspace is required.

• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Familiarity with Windows operating systems.

• Proficient in troubleshooting and following up.

• Ability to multitask and manage oneself effectively.

• Must live within 80 kilometers of the office.

• Must have authorization to work in the country where the job is located.

• Completion of screening questions and a brief pre-employment assessment is necessary.

• Willingness to undergo a Level II background and/or security investigation with fingerprinting is required.

• Must agree to drug screening.

🏝️ Benefits

• HMO coverage for the employee plus one dependent.

• Rank & File coverage of ₱100,000.

• Supervisors/Managers coverage of ₱120,000.

• Dental coverage provided.

• In-house dental assistance valued at ₱5,000.

• Complimentary meals during training sessions.

• Opportunities for career advancement and professional development.

• Allowances for rice, clothing, laundry, and meals.

• Performance and loyalty bonuses available.

• Regular disinfection and fogging of the workplace.

• Potential for growth and promotions.

• Employee shuttle services offered.

• Company retreats and off-site events organized.

• In-office rewards, raffles, recognition gifts, and treats provided.

• Reasonable accommodations for qualified applicants or employees with disabilities.