Technical Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address inbound technical support inquiries through phone, chat, or email

• Identify and resolve hardware, software, and network-related issues

• Assist customers with step-by-step solutions

• Elevate complex problems when required

• Accurately record all customer interactions in the system

• Keep current with products, services, and support procedures

• Deliver prompt and effective resolutions to ensure customer satisfaction

• Adhere to company protocols and security measures when managing sensitive data

• Work collaboratively with internal teams to enhance support processes and customer experience

• Achieve performance targets including resolution time, customer satisfaction rates, and attendance

⛳️ Requirements

• Must be 18 years of age or older

• High school diploma or its equivalent

• Prior experience in a call center environment

• Experience working from home

• Proficient in the English language

• Typing speed of 20+ words per minute

• Reliable high-speed internet connection

• Suitable, quiet workspace

• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Familiarity with Windows operating systems

• Capable of troubleshooting and following up effectively

• Must have authorization to work in the country of employment

• Willingness to undergo a Level II background check and/or security investigation with fingerprinting

• Willingness to participate in drug screening

• Completion of a full application, screening questions, and a brief pre-employment assessment is required

🏝️ Benefits

• HMO Coverage for you and a dependent

• Rank & File: ₱100,000 coverage

• Supervisors/Managers: ₱120,000 coverage

• Dental Coverage provided

• In-house dental assistance valued at ₱5,000

• Complimentary meals during training

• Opportunities for career advancement and learning

• Allowances for rice, clothing, laundry, and meals

• Performance-based and loyalty bonuses

• Regular disinfection and fogging of the workplace

• Potential for growth and promotion

• Employee shuttle services available

• Company retreats and off-site events

• In-office rewards, raffles, recognition gifts, and treats