Technical Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle incoming technical support inquiries through phone, chat, or email

• Identify and resolve hardware, software, and network problems

• Assist customers with step-by-step solutions and escalate complex issues as needed

• Accurately record all customer interactions in the system

• Keep current knowledge of products, services, and support protocols

• Achieve customer satisfaction through prompt and effective resolutions

• Adhere to company protocols and security procedures when managing sensitive data

• Work collaboratively with internal teams to enhance support processes and customer experience

• Meet performance standards, including resolution time, customer satisfaction, and attendance

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent educational background

• Prior experience in a call center environment

• Experience working from home

• Strong proficiency in the English language

• Minimum typing speed of 20 WPM

• High-speed internet access

• Suitable and quiet workspace

• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• Familiarity with Windows operating systems

• Proficient in troubleshooting and follow-up

• Ability to multitask and manage oneself effectively

• Must be legally authorized to work in the location of the job

• Willingness to undergo a Level II background and/or security check, including fingerprinting

• Willingness to participate in drug screening

🏝️ Benefits

• HMO coverage for the employee and one dependent

• Rank & File coverage of ₱100,000

• Supervisors/Managers coverage of ₱120,000

• Dental coverage included

• In-house dental assistance valued at ₱5,000

• Complimentary meals during training

• Opportunities for career advancement and professional development

• Allowances for rice, clothing, laundry, and meals

• Performance and loyalty bonuses available

• Regular disinfection and fogging of the workplace

• Opportunities for growth and promotion

• Employee shuttle services provided

• Company retreats and off-site team events

• In-office rewards, raffles, recognition gifts, and treats