Technical Support Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address inbound technical support inquiries through phone, chat, or email.

• Identify and resolve hardware, software, and network-related problems.

• Assist customers by providing step-by-step guidance on solutions.

• Escalate intricate issues as needed.

• Accurately document all customer interactions in the system.

• Keep current with product knowledge, services, and support protocols.

• Deliver prompt and efficient resolutions to guarantee customer satisfaction.

• Adhere to company protocols and security measures when managing sensitive data.

• Work collaboratively with internal teams to enhance support processes and customer experience.

• Achieve performance targets related to resolution time, customer satisfaction, and attendance.

⛳️ Requirements

• Candidates must be 18 years of age or older.

• High school diploma or equivalent qualification is required.

• Previous experience in a call center environment is preferred.

• Experience working from home is a plus.

• Excellent command of the English language, both written and spoken.

• Minimum typing speed of 20+ WPM.

• Must have a high-speed internet connection.

• A quiet and appropriate work environment is necessary.

• Basic skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) are required.

• Familiarity with Windows operating systems is essential.

• Proficient in troubleshooting and follow-up tasks.

• Ability to multitask and manage oneself effectively.

• Must live within 80km of the office location.

• Candidates must be authorized to work in the country where the job is situated.

• Completion of screening questions and a short pre-employment assessment is required.

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting, is necessary.

• Must be open to drug screening.

🏝️ Benefits

• HMO coverage for the employee plus one dependent.

• Rank & File: ₱100,000 coverage.

• Supervisors/Managers: ₱120,000 coverage.

• Dental coverage included.

• In-house dental assistance valued at ₱5,000.

• Complimentary meals during training sessions.

• Opportunities for career advancement and learning.

• Allowances for rice, clothing, laundry, and meals.

• Performance and loyalty bonuses available.

• Regular disinfection and fogging of the workplace.

• Potential for growth and promotion within the company.

• Employee shuttle services provided.

• Company retreats and off-site events organized.

• Recognition through in-office rewards, raffles, gifts, and treats.