Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Macedonia, +2 more countries.

📋 Description

• Support clients in establishing and resolving issues related to secure private access solutions.

• Assist in the configuration and troubleshooting of multifactor authentication for VPN and private access solutions.

• Evaluate network traffic to pinpoint bottlenecks and suggest secure performance enhancements.

• Provide recommendations on VPN bandwidth distribution and prioritization.

• Examine log files to investigate technical challenges and determine underlying causes.

• Offer technical direction and troubleshooting assistance across various platforms, including Windows, Linux, macOS, Android, and iOS.

• Work collaboratively with clients and technical teams to address issues and ensure a seamless user experience.

⛳️ Requirements

• Strong understanding of networking principles, such as IPsec tunnels, DNS, packet tracing, network ports, and firewall operations.

• Familiarity with network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels.

• Basic knowledge of OpenVPN, IKEv2, and WireGuard.

• Capability to read and interpret log files for troubleshooting technical problems.

• Proficiency in working with Windows, Linux, macOS, Android, and iOS.

• Excellent analytical thinking and research abilities.

• Positive, proactive, and responsible demeanor.

• Personal computer equipped with at least 8 GB of RAM.

• Reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload speeds.

• Fluent in English.

• Experience with AWS or Microsoft Azure is advantageous.

• Knowledge of IdPs and SSO solutions, such as Google Workspace and Microsoft Entra ID, is beneficial.

• Previous customer-facing experience is a plus.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work fully remotely.

• Inclusive international working environment.

• Compensation offered in USD.

• Rewards for referring friends.

• Balance between project demands and personal time.

• Internal health policy.

• Responsive leadership invested in your growth and long-term collaboration.

• Supportive environment for personal development.

• Culture founded on trust, with no time-tracking requirements.

• Potential eligibility for benefits and conditions based on engagement terms; independent contractors may not qualify for all benefits.