L2 Technical Support Representative – Shifting Schedule

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to customer inquiries regarding products and services via live chats, online messages, emails, or phone calls.

• Generate customer support tickets to monitor and track the resolution of customer issues.

• Deliver Level 2 technical support for EV products, encompassing hardware troubleshooting, setup, configuration, maintenance, delivery, and logistics matters.

• Guide customers to the relevant agency or department as needed.

• Elevate complex customer complaints or technical issues to the designated support team.

• Schedule appointments or follow up with customers after the initial contact.

• Maintain updated records of customer interactions.

• Offer general customer support as necessary.

• Ensure that all inbound and outbound communications represent the company in the best possible light.

⛳️ Requirements

• A Bachelor's degree in a related field or equivalent qualification.

• At least 3 years of experience in technical support or a comparable role.

• Experience in Level 2 technical support and hardware troubleshooting, preferably with EV products or similar electrical equipment, is advantageous.

• Proficient with customer relationship management (CRM) software and/or ticketing systems.

• Excellent communication and problem-solving abilities, with a strong capacity to collaborate effectively within a team.

• Quick learner with keen attention to detail and a readiness to acquire new skills.

• Self-motivated and proactive, capable of working independently with minimal oversight.

🏝️ Benefits

• Work from home.

• Shifting schedule.

• HMO with 2 free dependents and medical reimbursements.

• Government-mandated benefits.

• Opportunities to collaborate with leading companies in Australia and beyond.

• Training programs for career advancement.

• Engaging company outings, team activities, and wellness sessions.

• Supportive and inclusive culture.

• Dedicated managers committed to your growth and success.

• Competitive salary and benefits.

• Additional entitlements.

• Structured career development programs.

• People-first culture emphasizing stability, growth, and genuine care.

• Equal opportunity and inclusive workplace.