L2 Backend Developer, Support Engineer

This is a fully remote position, open to applicants in Armenia, +2 more countries.

📋 Description

• Deliver technical assistance through calls, chats, and emails.

• Design and uphold backend services utilizing Java, Spring Boot, APIs, MongoDB, and Kafka.

• Supply L2 technical support to clients during incidents via Zoho Desk.

• Take ownership of escalated technical problems from investigation to resolution.

• Examine and diagnose technical issues of varying levels of complexity.

• Assist customer technical teams in gathering diagnostic information.

• Collaborate with L1 support, customer IT teams, and internal developers.

• Communicate internally through Slack and manage tasks using JIRA.

• Resolve system issues across on-premise configurations, including load balancers, clustering, and queues.

⛳️ Requirements

• Exceptional English proficiency (minimum C1 level for both spoken and written communication).

• Over 2 years of experience in backend software development.

• Strong knowledge of Java, Spring Boot, and MongoDB.

• Excellent problem-solving abilities and capacity to guide customers through troubleshooting processes.

• Familiarity with on-premise IT infrastructure, including load balancers, queues, and clustering.

• Capability to work independently and manage L2 support tickets as necessary.

• Positive, proactive, and responsible mindset.

• Personal computer equipped with a minimum of 8 GB of RAM.

• Reliable internet connection with at least 45 Mbps download and 20 Mbps upload speeds.

• Familiarity with Kafka framework and Groovy scripting is advantageous.

• Knowledge of Kubernetes, OpenShift, or other containerized environments is a plus.

• Experience in performance tuning is a plus.

• Understanding of financial sector derivatives is a plus.

🏝️ Benefits

• Fixed schedule: Monday–Friday, 1 AM - 9 AM UTC.

• Opportunity to work entirely remotely.

• Inclusive international work environment.

• Compensation offered in USD.

• Rewards for referring friends.

• Balance between project workload and personal time, alongside an internal health policy.

• Responsive leadership that values your development and fosters long-term collaboration.

• Supportive environment for self-development.

• A culture grounded in trust, with no time-tracking requirements.

• Potential benefits and terms may vary based on engagement; independent contractors may not qualify for all employee benefits.