Technical Support Consultant, Fluent English

This is a fully remote position, open to applicants in Argentina, +5 more countries.

📋 Description

• Serve as the primary technical authority for client onboarding, data scanning, and troubleshooting of environment discovery issues.

• Identify and rectify connectivity problems to guarantee secure metadata collection across client data systems.

• Address discovery errors, such as raw Security Identifiers (SIDs) appearing instead of understandable data, and assist client IT teams with directory corrections.

• Review service logs, error patterns, and system behaviors to pinpoint software bugs, misconfigurations, and access limitations.

• Convert telemetry and findings into actionable recommendations for client IT administrators and internal engineering teams.

• Support IT teams in establishing secure network paths and permissions for platform deployment.

• Document, package, and escalate unresolved core product issues to internal engineering teams.

• Monitor recurring technical challenges across enterprise environments and suggest product enhancements.

• Deliver high-touch, multi-channel technical assistance through email, ticketing systems, and occasional live sessions for corporate enterprise clients.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 level for both spoken and written).

• A minimum of 2 years of experience in Technical Support, Application Support, or Technical Account Management roles dealing with B2B software environments.

• Strong comprehension of how data is stored, secured, and accessed across cloud and on-premises platforms, including M365, Google Workspace, AWS, and Azure.

• Solid knowledge of fundamental cloud architecture (SaaS/IaaS), network topologies, and standard enterprise access controls.

• Demonstrated ability to navigate centralized logging platforms to trace data flows, investigate ingestions, and isolate connectivity or permission issues.

• Highly tech-savvy with a knack for mastering AI-driven data security platforms and security compliance frameworks.

• Excellent troubleshooting and problem-solving skills.

• Customer-focused and responsible demeanor.

• Strong interpersonal skills.

• Hands-on experience with LDAP and Active Directory (PowerShell, ADUC) is an advantage.

• Practical knowledge of SMB/CIFS protocols, Windows File Servers, and SID-to-ACL permission mapping is a plus.

• Experience in troubleshooting security settings, API integrations, and access hierarchies in M365, Google Drive, Box, Azure, and cloud storage is advantageous.

• Familiarity with SSH keys, SSL/TLS certificates, DNS routing, and SSH tunneling is beneficial.

• Basic proficiency in Linux (Ubuntu) and Kubernetes (k8s/k3s), utilizing kubectl and shell commands is a plus.

• Ability to write and interpret basic SQL queries is a plus.

🏝️ Benefits

• Fixed schedule: Monday to Friday, from 11PM to 7AM at EDT, or Monday to Friday, from 4PM to 12AM at EDT.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation in USD.

• Referral rewards for recommending friends.

• Balance between project workload and personal time, along with internal health policies.

• Responsive leadership focused on your growth and long-term collaboration.

• Supportive environment for self-development.

• A culture based on trust, with no time-tracking requirements.

• Benefits and conditions specified in the engagement agreement; certain benefits may be limited to employees, and independent contractors may not qualify for all benefits.