L2 Backend Developer, Support Engineer

This is a fully remote position, open to applicants in Macedonia, +3 more countries.

📋 Description

• Deliver technical assistance through phone calls, chat, and email communication.

• Design and sustain backend services utilizing Java, Spring Boot, APIs, MongoDB, and Kafka.

• Offer Level 2 technical support to clients during incidents via Zoho Desk.

• Take ownership of escalated technical issues, ensuring thorough investigation and resolution.

• Evaluate and troubleshoot technical problems of varying complexity.

• Assist customer technical teams in gathering diagnostic information for complex cases.

• Collaborate with Level 1 support, customer IT departments, and internal developers.

• Facilitate internal communication through Slack and manage tasks using JIRA.

• Diagnose system issues across on-premise environments, including load balancers, clustering, and queues.

⛳️ Requirements

• Exceptional English proficiency (minimum C1 level for both verbal and written communication).

• Over 2 years of experience in backend software development.

• Expertise in Java, Spring Boot, and MongoDB.

• Strong analytical and problem-solving skills, with the capability to guide clients through troubleshooting processes.

• Familiarity with on-premise IT infrastructure, such as load balancers, queues, and clustering.

• Ability to work autonomously and manage Level 2 support tickets as required.

• Positive, proactive, and responsible approach to work.

• Personal computer equipped with a minimum of 8GB of RAM.

• Reliable internet connection with at least 45 Mbps download and 20 Mbps upload speeds.

• Experience with the Kafka framework and Groovy scripting is advantageous.

• Knowledge of Kubernetes, OpenShift, or other containerized environments is a plus.

• Experience in performance tuning is a benefit.

• Understanding of derivatives in the financial sector is an added advantage.

🏝️ Benefits

• Fixed working hours: Monday to Friday, 1 AM - 9 AM UTC.

• Opportunity to work fully remotely.

• Inclusive international work environment.

• Compensation provided in USD.

• Rewards for referring friends to the company.

• Balance between project demands and personal time, along with a supportive internal health policy.

• Engaged leadership that values your development and fosters long-term collaboration.

• Supportive environment for self-improvement.

• A culture rooted in trust, without time-tracking requirements.

• Potential benefits and conditions may vary based on engagement terms; independent contractors may not qualify for all benefits.