L2 Backend Developer, Support Engineer

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Deliver technical assistance through phone calls, chats, and emails

• Create and sustain backend services utilizing Java, Spring Boot, APIs, MongoDB, and Kafka

• Offer Level 2 technical support to clients during incidents via Zoho Desk

• Take ownership of escalated technical challenges from investigation to resolution

• Examine and diagnose technical problems of varying complexities

• Assist customer technical teams in gathering diagnostic information for intricate cases

• Collaborate with Level 1 support, customer IT departments, and internal developers

• Communicate internally through Slack and manage tasks using JIRA

• Resolve system issues across on-premise configurations, including load balancers, clustering, and queues

⛳️ Requirements

• Exceptional English proficiency (minimum C1 for both spoken and written)

• Over 2 years of experience in backend software development

• Expertise in Java, Spring Boot, and MongoDB

• Strong analytical and problem-solving capabilities, with the ability to guide customers through troubleshooting

• Familiarity with on-premise IT infrastructure, including load balancers, queues, and clustering

• Capacity to work independently and manage Level 2 support tickets as necessary

• A positive, proactive, and responsible approach

• Personal computer with a minimum of 8GB of RAM

• Reliable internet connection with at least 45 Mbps download and 20 Mbps upload speeds

• Experience with the Kafka framework and Groovy scripting is an advantage

• Knowledge of Kubernetes, OpenShift, or other containerized environments is beneficial

• Background in performance tuning is a plus

• Understanding of derivatives in the financial sector is advantageous

🏝️ Benefits

• Fixed schedule: Monday–Friday, 1 AM - 9 AM UTC

• Opportunity to work entirely remotely

• Inclusive international work environment

• Compensation in USD

• Rewards for referring friends

• Balance between project demands and personal time, along with an internal health policy

• Supportive leadership focused on your growth and long-term collaboration

• Nurturing conditions for self-improvement

• A culture founded on trust, with no time-tracking requirements

• Specific benefits and conditions may differ based on engagement terms; contractors may not qualify for all employee benefits

• Detailed compensation, benefits, and work conditions outlined in the agreement if selected