Technical Success Manager – Nordics

This is a fully remote position, open to applicants in Denmark, +1 more country.

📋 Description

• Establish and nurture trusted relationships with customer security and IT teams, comprehending their priorities, workflows, and goals for success.

• Develop actionable technical success plans to foster platform adoption, mitigate risks, and achieve measurable value.

• Recognize high-value use cases that integrate the platform into routine security operations.

• Analyze product usage, engagement metrics, and health indicators to pinpoint adoption gaps, underutilization, and risks to retention.

• Support customers from deployment through to active usage, expediting Time-to-Value and minimizing handover challenges.

• Lead the planning of mitigation strategies for technical obstacles, integration issues, operational deficiencies, and customer health threats.

• Deliver technical health insights for renewal preparedness, quarterly business reviews (QBRs), growth discussions, and strategic account management.

• Highlight technical opportunities that facilitate expansion, upselling, and cross-selling efforts alongside the Account Executive.

• Advocate for the feedback, risks, and success needs of technical users within the organization.

• Collaborate effectively with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals teams.

⛳️ Requirements

• Proficiency in Swedish or Danish, along with English, is a must.

• A minimum of 3 years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or a similar position.

• A solid understanding of enterprise cybersecurity, networking, cloud technologies, SaaS, or infrastructure environments.

• Capability to enhance adoption, retention, technical value realization, and overall customer health improvement.

• Skill in translating complex technical concepts into clear, actionable guidance for both customers and internal teams.

• Confidence in engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

• Excellent communication, presentation, stakeholder management, and cross-functional collaboration abilities.

• Experience in security operations, SOC workflows, threat detection, or incident response scenarios is preferred.

• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is a plus.

🏝️ Benefits

• Commitment to skills enhancement, learning, and development opportunities.

• Equal Opportunity Employer.

• Reasonable accommodations provided for qualified individuals with disabilities.