Technical Success Manager, French Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Drive the adoption of JFrog products and facilitate value realization.

• Identify expansion opportunities by comprehending the scope of customer use cases.

• Foster customer loyalty.

• Serve as a trusted advisor to customers.

• Concentrate on customer interactions, lifetime value, and NPS/CSAT scores.

• Assist customers in developing adoption and rollout strategies for integrating the JFrog Platform.

• Support the JFrog Sales team by aligning platform capabilities with customer objectives, ensuring timely renewals and upsells.

• Design and execute projects with JFrog customers in accordance with agreed-upon timelines.

• Collaborate with the Solution Engineering and Professional Services teams to ensure successful and timely completion of customer projects.

• Monitor customer health and perceptions of the JFrog brand as a Platform Health Expert.

• Convey technical knowledge and operational best practices to customers.

• Act as the primary escalation point.

• Gain a comprehensive understanding of the JFrog Platform, including its value proposition, sales messaging, and out-of-the-box reporting.

• Plan and implement customer success journeys.

• Maintain ongoing communication and strong working relationships with customers.

⛳️ Requirements

• Bachelor’s or Master’s Degree in Technology or Business/Management.

• Over 7 years of professional experience, ideally in customer success management, relationship management, delivery management, consulting, or enterprise delivery.

• At least 3 years of experience in the software industry, preferably within SaaS companies.

• Proven ability to effectively liaise with customers and regional teams/leadership.

• Strong skills in delivering technical presentations.

• Willingness to adjust working hours to accommodate our global operations.

• Occasional travel to meet customers in person in France.

• Native French speaker - Mandatory (read/write/speak).

• Fluent in English - Mandatory (read/write/speak).

🏝️ Benefits

• Referral bonus of 2000.

• Fully remote work arrangement (while residing in Madrid, Spain).