Technical Success Manager, Bilingual Spanish/English

This is a fully remote position, open to applicants in Mexico, +2 more countries.

📋 Description

• Create strategic technical adoption plans to foster ongoing growth in technology expertise.

• Collaborate closely with essential Field stakeholders, such as Sales, Customer Success, and Solution Architects.

• Gain insights into customer ecosystems and IT environments.

• Conduct technical evaluations and disseminate knowledge to pinpoint and mitigate potential challenges.

• Comprehend customers' technical infrastructures, hardware, and product offerings.

• Provide outstanding customer support concerning the use of OutSystems.

• Document, classify, and communicate frequent customer issues to other OutSystems teams.

• Act as a customer advocate within the OutSystems organization.

• Present significant updates on the OutSystems product roadmap and assist customers with software upgrades.

• Make regular visits to customers as necessary to ensure an exceptional service experience.

• Cultivate trust-based relationships with customers by understanding their IT infrastructure, internal processes, and business requirements.

• Advise customer development teams on best practices for OutSystems development.

• Supervise solution architecture design and maintain overall technical quality.

• Interact with Technical Support, R&D, Sales, and Professional Services teams.

⛳️ Requirements

• A minimum of 5 years of experience in Mobile and/or Web application development, administration, or architecture.

• Fluent in Spanish; bilingual in English and Spanish is preferred.

• Familiarity with web and mobile development technologies, including HTML, CSS, JavaScript, Relational Databases, C#, Java, as well as ALM and APM practices and tools.

• Strongly preferred experience in OutSystems development and administration.

• Background in professional services, support, engineering, sales engineering, development, or quality assurance (QA) roles.

• Capability to manage and enhance existing enterprise customer relationships through relationship-based support.

• Practical understanding of contemporary IT infrastructure and networking concepts, such as VPNs, firewalls, cloud providers, container technologies, and PaaS/IaaS vendors.

• Exceptional written and verbal communication abilities in English.

• Skill in articulating complex information to customers in a clear and concise manner.

🏝️ Benefits

• Professional Development Fund.

• Internal Mobility Program.

• Structured professional development initiatives.

• Real opportunities for growth and vertical or lateral career advancement.

• Mentorship from approachable industry experts and thought leaders.

• An inclusive and diverse workplace culture.

• An equal opportunity employer.