Technical Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create technical adoption strategies to promote continuous growth in technology expertise.

• Collaborate closely with Field stakeholders, such as Sales, Customer Success, and Solution Architects.

• Gain insights into customer ecosystems and IT infrastructures.

• Conduct technical evaluations and share knowledge to identify and mitigate potential challenges.

• Understand customers' technical systems, hardware, and service offerings.

• Offer customer support regarding the use of OutSystems.

• Document, organize, and communicate common customer issues to OutSystems teams.

• Act as a customer representative within OutSystems.

• Provide updates on the OutSystems product roadmap and assist customers with system upgrades.

• Regularly visit customers as necessary to deliver outstanding customer service.

• Build trustful relationships with customers to identify opportunities for technology adoption and expansion.

• Advise customers' development teams on best practices for OutSystems development.

• Supervise solution architecture design and ensure overall technical quality.

• Collaborate with Technical Support, R&D, Sales, and Professional Services teams.

⛳️ Requirements

• Minimum of 5 years in Mobile and/or Web application development, administration, or architecture.

• Proficient in Spanish; must be bilingual in English and Spanish.

• Familiarity with HTML, CSS, Javascript, Relational Databases, C#, Java, and ALM/APM practices and tools.

• OutSystems development and administration experience is highly preferred.

• Background in professional services, support, engineering, sales engineering, development, or quality assurance (QA) roles.

• Capability to manage and enhance existing enterprise customer relationships through relationship-based support.

• Practical understanding of modern IT infrastructure and networking, including VPN, firewalls, cloud providers, container technologies, and PaaS/IaaS vendors.

• Exceptional written and verbal communication skills in English.

• Ability to articulate complex information to customers in a clear and concise manner.

🏝️ Benefits

• Professional Development Fund.

• Internal Mobility Program.

• Structured development programs.

• Genuine growth opportunities and options for vertical or lateral progression.

• Collaboration with approachable mentors and top-tier talent.

• Inclusive culture.

• Equal opportunity employment.