Technical Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Establish trusted relationships with customer security and IT teams.

• Develop technical success plans to enhance platform utilization, minimize risk, and achieve measurable outcomes.

• Identify valuable use cases for daily security operations.

• Leverage product usage, engagement metrics, and health indicators to uncover adoption gaps, underutilization, and retention challenges.

• Support customers from deployment through active use, expediting Time-to-Value and minimizing transition friction.

• Direct mitigation strategies for technical obstacles, integration issues, operational deficiencies, and customer health concerns.

• Offer technical health insights to ensure renewal readiness, facilitate QBRs, and drive growth discussions and account strategies.

• Highlight technical opportunities that promote expansion, upselling, and cross-selling efforts in collaboration with Account Executives.

• Advocate for the feedback, risks, and success requirements of technical users internally.

• Be prepared to travel at least twice a year.

⛳️ Requirements

• Over 3 years of experience in a technical, customer-facing position such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or a similar role.

• Proficient understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.

• Expertise in driving adoption, retention, technical value realization, and enhancing customer health.

• Capability to translate complex technical ideas into clear, actionable advice.

• Confidence in engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

• Excellent communication, presentation, stakeholder management, and cross-functional collaboration abilities.

• Experience in security operations, SOC workflows, threat detection, or incident response use cases is a plus.

• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is beneficial.

🏝️ Benefits

• Commission structure with an 80/20 split.

• Opportunities for professional development, skills enhancement, and continuous learning.

• Reasonable accommodations for qualified individuals with disabilities.