Technical Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Establish trusted partnerships with customer security and IT teams.

• Develop technical success strategies to enhance platform utilization, mitigate risks, and achieve measurable outcomes.

• Identify valuable use cases for daily security operations.

• Track product usage, engagement metrics, and health indicators to pinpoint adoption gaps, underutilization, and risks to retention.

• Assist customers from deployment through to active usage, expediting Time-to-Value and minimizing transition friction.

• Lead the planning of mitigation strategies for technical obstacles, integration issues, operational deficiencies, and customer health concerns.

• Offer technical health evaluations in preparation for renewals, QBRs, growth discussions, and account strategy.

• Highlight technical opportunities that facilitate expansion, upselling, and cross-selling efforts alongside the Account Executive.

• Advocate for technical user feedback, risks, and success requirements within the company.

• Work collaboratively with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals teams.

⛳️ Requirements

• Over 3 years of experience in a technical, customer-centric role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or a related position.

• Knowledge of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.

• Capability to drive user adoption, retention, technical value realization, and improvements in customer health.

• Proficiency in translating complex technical ideas into clear, actionable guidance for both customers and internal teams.

• Confidence in engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

• Excellent communication, presentation, stakeholder management, and cross-functional collaboration abilities.

• Experience in security operations, SOC workflows, threat detection, or incident response scenarios is preferred.

• Familiarity with customer success platforms, health scoring, adoption metrics, and renewal governance is a plus.

🏝️ Benefits

• Commission structure featuring an 80/20 base-to-commission ratio.

• Opportunities for learning and professional development.

• Reasonable accommodations for qualified individuals with disabilities.