Technical Strategic Business Developer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop and manage a prioritized collection of reusable customer-value playbooks.

• Establish customer outcome hypotheses, applicability signals, discovery inquiries, current-state evaluations, desired future scenarios, and quantifiable success metrics.

• Document technical transformation pathways linking Emerson software capabilities to customer outcomes.

• Define demonstrations, reference architectures, examples, technical guidance, workshops, and supporting materials.

• Identify necessary expertise and delivery resources for each phase of engagements.

• Selectively engage in strategic customer interactions that require in-depth technical knowledge.

• Facilitate or assist in technical discovery workshops involving engineers, technical leaders, and account stakeholders.

• Analyze customer development practices, deployed systems, data flows, operational limitations, adoption challenges, and software architecture.

• Validate playbook assumptions, activities, and success criteria in customer contexts.

• Assist with complex demonstrations, assessments, architectural discussions, pilots, and validation tasks.

• Transform successful customer projects into reusable methodologies while safeguarding confidential information.

• Prepare Customer Success teams to identify and adapt relevant playbooks.

• Empower Software Growth Managers and offer technical guidance to technical teams, specialists, and partners.

• Create facilitator guides, workshop materials, technical examples, training resources, and field-ready engagement assets.

• Link technical efforts to measurable customer value, including engineering capacity, development speed, quality, efficiency, risk mitigation, asset utilization, and cost avoidance.

• Establish baseline metrics and evidence requirements before recommending pilots or implementation projects.

• Support adoption, account expansion, stakeholder mapping, champion development, pilot selection, validation, and customer showcases.

• Document recurring customer needs, technical hurdles, adoption gaps, and successful strategies.

• Convert field insights into actionable input for Product Management, R&D, Product Marketing, Customer Success, and technical delivery teams.

• Maintain ownership and governance of playbook versions; revise or retire ineffective playbooks.

• Provide technical and value evidence for commercial discussions while ensuring Sales and Renewals maintain commercial ownership.

⛳️ Requirements

• Extensive expertise in LabVIEW, SystemLink, TestStand, DIAdem, VeriStand, or similar NI software platforms.

• Familiarity with software development lifecycle practices, continuous integration and delivery, source-code management, automated validation, containerization, test-data management, or AI-assisted engineering workflows.

• Significant technical background in software utilized in engineering, testing, measurement, automation, or related technical fields.

• Proven ability to comprehend complex software architectures, development workflows, deployed systems, data pipelines, or engineering operations.

• Experience interacting directly with highly technical customers and leading discovery sessions without immediately resorting to product suggestions.

• Demonstrated capacity to translate technical concepts into structured methods, guidance, demonstrations, and reusable resources.

• Ability to link technical endeavors to measurable customer outcomes.

• Strong written, presentation, workshop facilitation, and technical storytelling abilities.

• Capability to influence teams and coordinate efforts without formal reporting authority.

• Skill in identifying patterns across customer engagements while distinguishing reusable insights from account-specific details.

• Willingness to travel for selected customer, partner, and industry interactions.

• Experience collaborating across Product Management, engineering, sales, customer-facing roles, support, and partner organizations.

• Background in architecting or supporting large, distributed testing and measurement systems.

• Experience developing customer-facing technical programs, reference architectures, workshops, enablement materials, or adoption frameworks.

• Experience in enterprise environments with multiple business units, sites, programs, or engineering disciplines.

• Capability to translate customer feedback into product or roadmap suggestions.

• Experience enabling partners, consultants, systems integrators, or other external technical resources.

• Must possess legal authorization to work in the United States.

• Sponsorship is not available; candidates requiring current or future sponsorship are not eligible.

🏝️ Benefits

• Medical insurance plans.

• Dental coverage.

• Vision coverage.

• Employee Assistance Program.

• 401(k).

• Tuition reimbursement.

• Employee resource groups.

• Recognition programs.

• Flexible time off plans.

• Paid parental leave (both maternal and paternal).

• Vacation leave.

• Holiday leave.

• Mentorship opportunities.

• Training programs.

• Leadership opportunities.

• Competitive compensation package.

• Integrated benefits offerings.

• Career development programs.