Technical Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate as part of specialized technical teams to support servers, workstations, and various projects.

• Deliver technical assistance for servers, workstations, and the infrastructure used across government and the public sector.

• Oversee hypervisors and perform installation, configuration, and maintenance of operating systems.

• Manage and maintain layered products and middleware effectively.

• Execute hardware installation and upgrades.

• Provide and sustain testing environments.

• Implement approved operating system patches.

• Uphold fallback and recovery procedures and processes.

• Assess and determine suitable hardware, operating systems, server/desktop, and cloud configurations for IT initiatives.

• Analyze customer service requests while conducting technical, procedural, and risk assessments.

• Design, develop, and document both technical and business solutions, including procedural guidelines.

• Create and document cross-agency technical support specifications.

• Plan, test, and schedule the deployment of applications and operating systems.

• Receive, prioritize, assign, and manage service requests and incidents utilizing incident management tools.

• Provide top-tier technical support and liaise with vendors as necessary.

• Conduct daily monitoring and maintenance of infrastructure, applications, and operating systems.

• Participate in or lead projects, determining resource needs, developing implementation plans, tracking progress, and negotiating plan modifications.

• Review system specifications, schedules, and implementation strategies.

• Identify desktop issues, assess threats, and develop or source solutions.

• Research emerging trends and create new product offerings.

• Execute Problem and Change Management procedures.

• Offer Tier-3 technical support, advice, and guidance.

• Evaluate and test business solutions, operating systems, and software releases.

• Generate reports on infrastructure and application changes, user documentation, and Technical Information Bulletins.

• Assist in the development of policies, guidelines, and standards.

• Research technology, evaluate vendor advisories and industry best practices, perform feasibility studies, and make technology recommendations.

• Engage in special projects, including disaster recovery tests and declarations.

⛳️ Requirements

• A relevant degree or an equivalent combination of experience, education, and training.

• Proven experience in technical project planning and the coordination of hardware or software solutions in a LAN/WAN Microsoft Windows environment.

• Familiarity with configuring and managing Service Management software suites like ServiceNow.

• Experience in analyzing and resolving complex issues related to Microsoft Windows operating systems, Microsoft Office, Microsoft Azure cloud technologies, and TCP/IP network problems.

• Technical experience or administration in one or more relevant technology areas.

• Advanced skills in Microsoft operating system configuration, including Group Policy, Active Directory, or enterprise deployment imaging.

• Experience with Microsoft Systems Center Configuration Manager or similar tools.

• Proficiency with software packaging tools such as InstallShield, AppAttach, or MasterPackager.

• Background in software development using Microsoft tools and languages, including PowerShell.

• Experience with Enterprise Mobile Management tools such as AirWatch or Intune is advantageous.

• Endpoint Security experience with tools like Defender, CrowdStrike, or Sentinel is preferred.

• Familiarity with VDI technologies, including Azure Virtual Desktop or Citrix, is preferred.

• Azure Administration experience, encompassing Azure Cloud or Azure Local, is preferred.

• Preferred experience in VMware administration and management.

• Capability to plan, organize, and lead moderately complex technical projects.

• Proficient in preparing, editing, and proofreading technical documents such as project plans, charters, reports, and manuals.

• Ability to present information clearly and respond appropriately to inquiries.

• Skill in dealing effectively with resistant, demanding, or frustrated individuals.

• Capacity to contribute to team goals through cooperation and collaboration.

• Ability to independently organize and manage fluctuating workloads.

• Aptitude for analyzing technical and business challenges, identifying options, and developing effective solutions.

• Competence in conducting investigations and research on complex issues.

• Proficient in utilizing computer technology and fundamental software applications effectively.

• Capability to maintain customer hardware, software, and operating systems.

• Experience in administering and monitoring service delivery infrastructure platforms.

• Must reside in the Province of British Columbia to meet union certification requirements.

• Applicants will undergo additional security screening related to US and/or Canadian embargo export regulations.

🏝️ Benefits

• Competitive salary with annual increments for the first five years within the Job Pay Range classification.

• Attractive starting vacation, with increasing vacation entitlements after the second year and thereafter.

• Flexible Work Arrangement options, including remote work, earned days off, and options for reduced hours temporarily or permanently.

• Ongoing professional development and training opportunities.

• Comprehensive health and dental benefits package for you and your family.

• Defined benefit pension program (BC Public Service Pension Plan).

• Health and wellness initiatives, including lunchtime seminars, community engagement activities, and an extensive Employee & Family Assistance Program.

• Seasonal events and social gatherings.

• Strong awards and recognition program.

• Supportive work environment.

• Opportunities for career advancement, including certifications with Microsoft, Google, and Amazon, coaching, and hands-on experiences.