Technical Solution Executive, Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable consultant by aligning client business priorities, operational challenges, IT operating models, technology roadmaps, and transformation objectives with New Era’s Managed Services portfolio.

• Collaborate with Account Executives and Sales Directors to discover, qualify, and progress managed services opportunities.

• Facilitate structured discovery processes related to managed services.

• Promote recurring revenue growth and enhance managed services integration across New Era’s solution suite.

• Conduct consultative discussions with executive stakeholders focused on achieving business outcomes.

• Craft executive-level value propositions that link managed services to quantifiable results.

• Create ROI, TCO, and business-case justifications.

• Work alongside solution architects, service delivery, operations, finance, and sales leadership to develop technically sound and financially feasible solutions.

• Clarify post-close operating models, including onboarding, SLAs, ticketing, escalation paths, portals, reporting, governance, QBRs, and continuous improvement.

• Establish account-level strategies for managed services growth and pinpoint expansion opportunities.

• Advocate for managed services in service desk, infrastructure management, cloud operations, network operations, unified communications, security operations, observability, and end-user support.

• Mentor sales teams on discovery, qualification, attachment strategy, financial value communication, objection handling, and outcome-based positioning.

• Develop repeatable discovery frameworks, messaging, customer materials, objection-handling guides, value narratives, and attachment strategies.

• Foster strategic technology partner relationships and collaborative go-to-market initiatives.

• Keep abreast of market trends, competitive offerings, consumption models, AI-driven operations, automation, and customer purchasing behaviors.

• Monitor KPIs including ARR growth, MRR contribution, attachment rate, pipeline creation, expansion revenue, account penetration, executive engagement, and partner-influenced opportunities.

⛳️ Requirements

• Looking for candidates with experience in either Mid-Market or Enterprise environments.

• Strong executive presence when engaging with CIOs, CFOs, COOs, CTOs, CEOs, IT Directors, and senior business stakeholders.

• Demonstrated ability to lead structured discovery that encompasses business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change.

• Proficient in value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development, and aligning with executive stakeholders.

• Experience in driving revenue within pre-sales, overlay, consulting, managed services, or strategic advisory roles.

• Extensive knowledge of managed services business models, service delivery frameworks, governance, and recurring revenue strategies.

• Capability to position managed services across cloud, cybersecurity, networking, collaboration/CX, infrastructure, Microsoft/CSP, endpoint, data center, observability, lifecycle, and professional services solutions.

• Ability to convert technical service capabilities and operating models into measurable business outcomes.

• Strong understanding of ITIL, service management, customer success, and operational governance frameworks.

• Capacity to lead consultative, services-led engagements and align sales, architecture, delivery, operations, finance, customer success, and partner resources.

• Excellent communication skills and commercial acumen.

• Ability to create field-ready sales materials, discovery frameworks, customer presentations, enablement content, and repeatable managed services attachment strategies.

• Over 5 years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership.

• Experience in leading strategic customer engagements and technology transformation initiatives.

• Experience in developing account expansion strategies and recurring revenue growth programs.

• High proficiency in AI tools and their application in customer engagement, operational efficiency, and service delivery optimization.

• Understanding of AI-enabled operations, automation platforms, predictive analytics, AIOps, and modern managed services delivery models.

• Proficient in the English language.

🏝️ Benefits

• Competitive benefits.

• Ongoing training opportunities.

• Personal and professional development prospects.

• A team-oriented, collaborative, and inclusive workplace culture.

• Access to industry-certified experts and learning opportunities.