Technical Solution Consultant

This is a fully remote position, open to applicants in Europe.

📋 Description

• Acquire an in-depth knowledge of Rallyware’s platform and establish yourself as a subject matter expert in its functionalities, configuration, and technical implementation.

• Collaborate with Customer Success and clients to comprehend business processes, technical environments, technology ecosystems, data and database structures, authentication and authorization flows, integrations, and technical dependencies.

• Advise customers throughout the implementation phase and propose technical solutions that meet their business needs.

• Offer continuous guidance and support to the technical teams of customers.

• Engage in defining business requirements and translate them into technical specifications and requirements.

• Create technical specification documentation in collaboration with customers and Customer Success Managers.

• Work alongside Product, Engineering, QA, and other technical teams to assess solutions, validate feasibility, obtain estimates, identify dependencies, and evaluate risks.

• Formulate high-level technical implementation plans and present strategies, dependencies, timelines, and risks.

• Construct and uphold detailed implementation project plans that outline phases, milestones, dependencies, deliverables, and timelines.

• Generate and manage JIRA epics and tickets based on approved plans and specifications.

• Coordinate cross-functional teams to monitor progress, manage dependencies, escalate risks, and ensure timely delivery.

• Relay project status, risks, dependencies, scope changes, and timeline impacts to stakeholders.

• Facilitate alignment between technical and business stakeholders throughout the implementation process.

⛳️ Requirements

• 1–2+ years of experience in technical project management within a SaaS setting.

• Experience in B2B and Enterprise SaaS is highly preferred.

• Exceptional written and verbal English communication skills, capable of effectively engaging both technical and non-technical audiences.

• A robust combination of technical knowledge and business insight.

• Proven experience in translating business requirements into actionable technical specifications.

• Background in collaborating with software development, Product, Engineering, QA, Customer Success, and other cross-functional teams.

• Ability to understand and discuss APIs, integrations, data structures, authentication and authorization mechanisms, and system dependencies.

• Strong project planning and organizational capabilities, including managing timelines, milestones, dependencies, risks, and competing priorities.

• Meticulous attention to detail and a high level of ownership and accountability.

• Outstanding interpersonal and stakeholder management skills.

• Comfortable working in an environment characterized by ambiguity, shifting requirements, and changing priorities.

• Excellent time management skills and experience in collaborating with distributed and remote teams.

• Proactive, results-oriented mindset with the ability to think strategically while remaining hands-on in execution.

• Capable of clearly explaining complex technical concepts in non-technical terms.

• Strong collaboration and negotiation abilities.

• Familiarity with project management and issue-tracking tools like JIRA.

• Upper-Intermediate English proficiency or higher.

🏝️ Benefits

• Competitive compensation package.

• Flexible working hours.

• Fully remote position.

• 18 days of paid vacation annually.

• Paid sick leave.

• Learning and development opportunities.

• Accounting and legal support.

• People-oriented management approach without bureaucracy.

• A friendly and engaging professional team.