Technical Service Specialist – Germany

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver specialized-level field support for THERAKOS systems.

• Offer direct on-site support and troubleshooting for Therakos customers, addressing both urgent and non-urgent repairs along with planned maintenance.

• Engage in on-site investigations of intricate system issues.

• Maintain equipment utilized in clinical evaluations, field trials, and demonstrations.

• Execute installations of Therakos instruments.

• Take part in local forecasting and planning of installations, ensuring successful completion of projects.

• Monitor the performance of the systems.

• Cultivate relationships with local customers through regular visits and interactions.

• Track local equipment performance and identify any issues.

• Provide routine communication regarding service status to management and functional departments.

• Escalate market insights, customer feedback, complaints, and product performance data to relevant departments and technical support centers.

• Ensure mandatory upgrades and modifications are executed successfully.

• Report on upgrade progress to management until completion.

• Attend local, regional, and global company meetings as required.

• Adhere to company policies and applicable regulations.

• Collaborate with Customer Service, Clinical Specialists, Sales, R&D, Quality, Marketing, Regulatory, external distributors, third-party service providers, and healthcare professionals.

⛳️ Requirements

• Demonstrated strong customer focus and teamwork skills, complemented by well-developed interpersonal, communication, and listening abilities.

• Possess an analytical and technical mindset with proven troubleshooting expertise.

• Capable of managing multiple tasks and adapting to urgent situations effectively.

• Exhibit strong organizational and time management capabilities.

• Ability to take initiative and coordinate service and travel activities alongside team colleagues.

• Excellent verbal and written communication skills in both English and German.

• Additional proficiency in another European language is advantageous.

• Comfortable working in an international setting.

• Hold a valid driver's license.

• Have a minimum of 3–5 years of experience in equipment maintenance, ideally within the Medical Devices sector.

• Demonstrate computer literacy.

• Experience with apheresis or similar fields is a plus.

• Education level should be at least a Bachelor’s degree where applicable, preferably in medical technology, biomedical engineering, or a related discipline.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Opportunities for professional development and career advancement.

• A collaborative and innovative work environment.

• Remote field-based work within Germany.

• Full-time working hours.

• Occasional Saturday work may be required.

• Travel expectations set at 80%, including short-notice travel across all supported regions.

• Physical requirement: ability to lift up to 20 kg.