Technical Service Representative – Packaging Equipment

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Identify and seek out new business opportunities through research, cold outreach, networking, and participation in industry events.

• Conduct visits to customers to assess growth potential and boost sales.

• Evaluate customer needs and recommend tailored product solutions.

• Prepare and present both technical and commercial proposals.

• Act as the primary contact for distributors and end users.

• Address customer inquiries and complaints in a timely and professional manner.

• Support logistics, customs processes, order tracking, and coordination of deliveries.

• Record customer information and sales progress in Salesforce CRM.

• Assist customers with the design, installation, and setup of transverse jaws for packaging machines.

• Diagnose sealing issues and suggest performance enhancements.

• Collaborate with the internal engineering team for product modifications and design approvals.

• Relay customer feedback to engineering and production teams to ensure prompt deliveries.

• Help with invoicing and relevant documentation.

• Coordinate with logistics to fulfill customer-specific shipping and delivery requirements.

⛳️ Requirements

• 2–5 years of experience in technical support, maintenance, or related roles in packaging machinery.

• Strong understanding of packaging machine components and mechanical systems.

• Ability to interpret and validate technical drawings.

• Experience with CAD software (AutoCAD, SolidWorks) is an advantage.

• Proficient in accurately measuring and documenting mechanical components.

• Strong analytical and problem-solving abilities, especially regarding sealing issues.

• Excellent communication, customer service, and negotiation skills.

• Effective communication bridge between clients and internal departments.

• Self-driven and comfortable with frequent travel (approximately 50%).

• Pro Mach utilizes E-Verify to confirm employment eligibility for all new hires in the United States.

🏝️ Benefits

• Comprehensive medical and dental coverage.

• Life insurance options.

• Generous paid time off policy.

• Retirement savings plan with company matching contributions.

• No waiting period for benefits; eligibility begins on the first day of employment.

• Opportunities for professional growth.

• An open and communicative work environment that encourages individual initiative.