Technical Service Representative, Metal Packaging

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Assist metal packaging clients of Crown North American Food Division in the Northeast region of the United States and Canada.

• Primarily travel to customer sites to troubleshoot processes, investigate product quality concerns, and conduct trials in food manufacturing settings.

• Act as the main technical point of contact for customers.

• Serve as a liaison between customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing teams.

• Provide leadership in problem-solving related to technical and quality issues concerning food cans and their performance.

• Oversee the comprehensive technical relationship between the Food Division and its customers.

• Assist customers with technical aspects of existing packaging and innovative package development.

• Organize and manage technical meetings with both the company and customers to discuss concepts, challenges, and solutions.

• Engage directly with customers and internal manufacturing operations.

• Collaborate with Sales, R&D, Engineering, and Manufacturing to create strategies and action plans for both current and prospective customers.

• Conduct extensive travel, up to 80%, to meet customer requirements.

⛳️ Requirements

• BA/BS degree in Food Science, Engineering, Packaging, or a related field.

• A minimum of 2 years of experience in a packaging manufacturing environment, food production, or a comparable industry.

• Proven experience working with customers in a technical role: field testing, qualification trials, claims management, etc.

• Familiarity with double seaming technology, various food canning equipment, and troubleshooting related issues is highly preferred, though not mandatory.

• Excellent verbal and written communication abilities.

• Competence in interacting with customers and employees across all organizational levels.

• Proven capability to effectively manage multiple projects to successful completion.

• Self-driven and enthusiastic about taking the initiative.

• Ability to work efficiently both in a team environment and independently.

• Highly organized and detail-oriented, with strong time management skills.

• Proficient in PC applications, particularly Word, Outlook, and Excel.

• Dedicated to continuous personal development and career advancement.

• Knowledge and/or certification in Six Sigma is advantageous.

• Willingness to travel extensively, up to 80%.

• Capability to perform physical tasks, including sitting, standing, walking, reaching, and potentially balancing, stooping, kneeling, crouching, or crawling.

• Ability to lift and/or move items weighing up to 30 lbs.

• Required vision capabilities include close, distance, and color vision, along with the ability to adjust focus.

• Capacity to work in both plant and office environments, with potential exposure to moving mechanical parts, vehicular traffic, varying temperatures, and frequent loud noise.

🏝️ Benefits

• Strong commitment to the safety and well-being of our employees.

• An opportunity to cultivate a meaningful career.

• Professional and personal growth through training and work experiences.