Technical Service Representative

This is a fully remote position, open to applicants in United States, +46 more locations.

📋 Description

• Deliver remote technical troubleshooting and assistance to customers, delivery drivers, Sales, Engineering, and various internal departments.

• Ensure the safe, reliable, and efficient functioning of customer equipment and systems.

• Assess incoming technical issues, gauge urgency, and orchestrate the appropriate response.

• Diagnose equipment and process-related problems over the phone using technical resources, guidelines, and system data.

• Monitor, respond to, document, and resolve alarms through the Advanced Systems alarm monitoring platform.

• Generate and maintain comprehensive documentation of customer and equipment issues within SAP and other relevant systems.

• Manage service requests and follow-up tasks until completion.

• Process environmental incidents, product loss credit requests, account inactivation/reactivation requests, and other designated operational tasks.

• Review and address Engineering and Sales inquiries to support both existing and potential customers.

• Prioritize issues and service requests to effectively schedule work and reduce potential product disruptions.

• Engage with customers and internal partners regarding equipment status, troubleshooting efforts, and subsequent steps.

• Accomplish tasks in a professional and client-focused manner.

⛳️ Requirements

• High school diploma or equivalent experience required.

• Strong dedication to safety and adherence to safe work practices.

• Prior experience in technical fields, mechanical work, equipment maintenance, operations, or troubleshooting.

• Exceptional written and verbal communication abilities.

• Strong interpersonal and customer service skills, able to collaborate effectively across various departments and technical areas.

• Self-motivated and capable of independently learning new technologies, embracing new methods and processes.

• Flexible and adaptable, thriving in a dynamic work environment.

• Robust organizational and planning skills, with the capability to prioritize and manage multiple tasks simultaneously.

• Sound decision-making and problem-solving skills, especially when faced with competing priorities or urgent matters.

• Proficiency in Microsoft Office and various PC-based applications and systems.

• Preferred experience with cryogenic liquid bulk apparatus, industrial gas installations, or related technologies.

• Previous experience supporting customers or field personnel in a technical setting is preferred.

• Must be available to work overnight shifts, four 10-hour days from Thursday to Sunday.

• This position is safety sensitive.

🏝️ Benefits

• Affordable medical, dental, and vision insurance available from day one of employment.

• 401(k) retirement savings plan with immediate vesting of company match and core contributions.

• Paid vacation, holidays, and sick leave.

• Paid parental leave.

• Adoption assistance.

• Flexible Spending Accounts (medical, dependent daycare).

• Health Savings Account.

• Life Insurance (AD&D) and Supplemental AD&D.

• Employee Assistance Program (EAP).

• Up to 5% domestic travel.