IT Portfolio Coordinator – Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with leadership in Business Systems Services, application managers, and stakeholders to gather, organize, and sustain documentation for the application portfolio.

• Oversee the annual development, evaluation, and upkeep of Service Level Agreements (SLAs) and Sustainment Plans.

• Ensure the quality, integrity, and accessibility of information, documentation, metrics, and records related to the application portfolio.

• Create, manage, and disseminate regular and on-demand portfolio reports, dashboards, and presentation materials.

• Coordinate governance activities for the application portfolio, including schedules, meeting logistics, agendas, decisions, action items, and communications with stakeholders.

• Act as a liaison between business and technical teams to collect information regarding application services, operational support, sustainment, service performance, and portfolio initiatives.

• Assist in the preparation of executive reports and operational summaries that outline application health, service levels, sustainment, compliance, risks, and resource utilization.

• Develop and maintain processes, standards, documentation, and training materials for the portfolio.

• Support training and knowledge-sharing initiatives.

• Identify, suggest, and assist in implementing enhancements to portfolio governance, documentation, reporting, and operational efficiency.

• Fulfill additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor's Degree in Information Systems, Computer Science, Business Administration, or a related discipline is mandatory.

• At least 1 year of experience in project support or portfolio management support is required.

• Fundamental knowledge of application portfolio governance, IT service management, and operational support practices is essential.

• Capability to adhere to established procedures, standards, and documentation requirements.

• Proficiency in coordinating activities across various teams and facilitating collaboration among stakeholders, application managers, and technical personnel.

• Ability to collect information and follow up with stakeholders to finalize documentation, SLAs, Sustainment Plans, and portfolio artifacts.

• Technical aptitude and willingness to learn business applications, portfolio management tools, reporting solutions, and workflow automation technologies.

• Strong analytical, organizational, and problem-solving abilities.

• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and SharePoint.

• Basic knowledge of reporting and analytics tools such as Microsoft Power BI.

• Ability to create documentation, job aids, and training materials.

• Competence in preparing regular and ad hoc reports, executive summaries, and presentation materials.

• Excellent verbal, written, and interpersonal communication skills.

• Strong customer service focus.

• Demonstrated attention to detail with the ability to maintain accurate records and documentation.

🏝️ Benefits

• Free UT SELECT Medical insurance for employees.

• Family medical coverage available via payroll deduction.

• Discounted copays and coinsurance through UT Health Physicians.

• $50,000 group term life insurance at no cost.

• $50,000 basic accidental death and dismemberment insurance provided free.

• Additional life and AD&D coverage for employees and dependents available at group rates.

• Three dental insurance plan options offered through Delta Dental.

• Vision Care benefits with standard or enhanced plan choices.

• Disability Insurance.

• Flexible spending accounts for dependent day care and out-of-pocket healthcare expenses.

• Participation in the Teacher Retirement System (TRS) or Optional Retirement Plan (ORP).

• Voluntary retirement programs with five different retirement plan providers.

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days), depending on years of service.

• Extended Illness Bank: 8 hours accrued monthly.

• Paid Family Leave: up to 240 hours (6 weeks) after six months of continuous employment.

• 12 designated paid holidays each year.

• Discounts on services, tickets, and gym memberships.