Technical Service Manager, MENA

This is a fully remote position, open to applicants in Turkey, +4 more states.

📋 Description

• Enhance customer satisfaction and retention through regular technical visits and structured engagement with clients.

• Plan and execute customer site visits to address operational needs, resolve complaints, and fulfill customer requests.

• Lead and participate in biannual customer review meetings.

• Provide analytical technical feedback and disseminate Aviagen documentation, guidelines, and best practices.

• Offer technical support in alignment with business objectives and performance benchmarks.

• Develop, enact, and oversee customer improvement initiatives and Product Improvement Plans.

• Monitor breeder first-week mortality and weekly chick shipments, analyzing trends and identifying performance risks.

• Supervise customer trial runs and new product testing, ensuring thorough data collection and performance assessment.

• Document technical visits, customer interactions, and follow-up actions in the Aviagen Macro CRM.

• Facilitate the submission of customer data to the Easy Flock internal tracking system.

• Gather and provide competitor production and performance data to internal databases.

• Compile monthly technical reports for the STM and detailed technical visit reports with the Data Analysis and Reporting Specialist.

• Coordinate specialized support across Nutrition, Veterinary, and Incubation domains.

• Collaborate with Commercial, Regional, and Product Managers on technical advice, customer strategies, and product placement.

• Assist in resolving customer issues through cross-functional escalation and maintain consistent communication with hatcheries.

• Contribute to DCFT/CST team meetings and facilitate the exchange of information across technical, commercial, and operational teams.

• Ensure adherence to Aviagen biosecurity standards and enforce team biosecurity measures.

• Attend PS/GP deliveries in the region and relay delivery data to Quality and Export departments.

• Represent Aviagen at pertinent industry and commercial association meetings.

• Organize and participate in the annual TMEA Technical and CFT meetings.

• Prepare technical documentation and lead discussions in the assigned area.

• Maintain technical proficiency through continuous learning about industry trends, technologies, and best practices.

⛳️ Requirements

• Bachelor’s degree in Veterinary Medicine, Agricultural Engineering, or a related field.

• At least 5 years of experience in a comparable technical or customer-facing position.

• Strong knowledge of the poultry industry, encompassing Grandparent, Parent Stock, and Broiler operations.

• Familiarity with Veterinary, Incubation, and Nutrition disciplines is advantageous.

• Experience with a CRM system; proficiency in Microsoft Dynamics 365 is preferred.

• Competent in Microsoft Office applications and general internet-based tools.

• Excellent command of the English language, both written and spoken.

• Knowledge of Arabic and French is an asset.

• Willingness and capacity to travel up to 70% within the MENA region.

• Ability to leverage technical knowledge and data analysis to identify issues and enhance flock and product performance.

• Capability to collaborate with commercial, product, quality, operations, and specialist teams in a matrix structure.

• Proficient in using CRM and internal systems accurately, with the ability to generate clear reports and actionable insights.

🏝️ Benefits

• Career opportunities that significantly impact the industry.

• An environment that fosters innovation and progressive problem-solving approaches.