Key Accounts Manager

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Act as the main point of contact for designated corporate accounts and high-value end-user clients.

• Facilitate wider adoption of genomic products and solutions within assigned accounts to support business growth and financial goals.

• Provide customer support that emphasizes the implementation of genomic tools, operational efficiency, project execution, and prompt issue resolution.

• Cultivate an understanding of customer business models, operational requirements, and priorities.

• Oversee the generation, delivery, and explanation of genomic results.

• Ensure that genomic reports and results are precise, timely, and useful for decision-making.

• Maintain customer documentation and develop or monitor essential performance metrics.

• Collaborate with Sales to identify customer needs, coordinate account activities, and support implementation plans.

• Partner with Sales, Customer Support, IT, Lab Operations, Marketing, and other internal teams on account strategies and customer initiatives.

• Identify opportunities for enhancing internal processes, operational efficiencies, and customer experiences.

• Lead or participate in cross-functional projects aimed at improving customer service, workflow, reporting, and account support.

• Conduct research and assist with customer inquiries and escalated issues.

• Engage in customer service training, team meetings, planning activities, and departmental initiatives.

• Support marketing efforts for genomic products, including customer training materials, product literature, and communication tools.

• Collect customer feedback through surveys, direct conversations, and market research.

• Collaborate with Marketing to ensure accurate, timely, and customer-focused communications.

• Support the development of specialty and integrated protein accounts identified as Key Accounts for the organization.

• Travel to customer locations as necessary to establish protocols, support implementation, resolve issues, and strengthen relationships.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Agriculture, Animal Science, Biology, Zoology, Biochemistry, Chemistry, Genetics, or a related life sciences field.

• Proven experience in customer service, account support, customer communications, training, or a related customer-facing role.

• Experience in creating customer-facing communications, training materials, reports, or related documentation.

• Demonstrated problem-solving abilities and the capacity to analyze information from various sources.

• Excellent written and verbal communication skills.

• Proficient in effectively communicating with customers, internal stakeholders, and leadership.

• Ability to manage multiple priorities, projects, and customer needs concurrently.

• Competence in reading, analyzing, and interpreting technical information, professional journals, and related materials.

• Proficient in Microsoft Excel, Word, and PowerPoint.

• Familiarity with CRM systems or other customer management applications.

• Willingness to travel up to 30% of the time.

• Preferred: Master’s degree or specialized coursework in animal science, genetics, animal production, agriculture, business, or a related field.

• Preferred experience in cattle genetics, animal genomics, beef, dairy, animal production, or a related agricultural sector.

• Preferred experience managing corporate, strategic, or high-value customer accounts.

• Preferred experience working with genomic data, testing programs, or genomic reporting.

• Preferred experience with project management tools and methodologies.

• Preferred experience using Adobe Acrobat and browser-based business applications.

• Preferred experience collaborating across Sales, Marketing, Customer Support, Operations, IT, or laboratory teams.

• Preferred experience in supporting the implementation of new products, programs, or customer processes.

• Preferred experience in developing dashboards, metrics, reports, or other tools to monitor customer or operational performance.

• Strong customer relationship management capabilities.

• Excellent organizational and project management skills.

• Ability to translate technical information into clear, customer-friendly communication.

• Capacity to work independently while effectively collaborating across teams.

• Strong attention to detail and commitment to accuracy.

• Ability to identify customer needs and recommend suitable solutions.

• Ability to build credibility and maintain effective relationships with both internal and external stakeholders.

• Strong analytical and problem-solving abilities.

• Ability to adapt communication style based on audience and business requirements.

🏝️ Benefits

• Inclusive workplace offering opportunities to contribute, grow, and engage in meaningful work.

• Emphasis on collaboration, continuous improvement, accountability, and a strong customer focus.

• Equal Opportunity Employer.