Senior Case Manager – Personal Injury

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Provide support for plaintiff personal injury cases from the initial intake stage to resolution under the guidance of an attorney.

• Utilize expert knowledge regarding the bodily injury claims process.

• Manage an average caseload ranging from 80 to 120 personal injury cases.

• Achieve or surpass settlement and treatment objectives while adhering to established case lifecycle timelines.

• Oversee communications with insurers, coordination of medical treatments, and activities related to claims.

• Collaborate with clients, medical professionals, insurance providers, and legal representatives.

• Ensure accurate, complete, and up-to-date case documentation and activity records within Litify.

• Assist with activities related to cases and provide legal support functions.

• Communicate with clients in both English and Spanish as necessary.

• Track claim status and follow up on pending items to avoid delays.

• Maintain compliance with the firm's procedures, documentation standards, and best practices in case management.

⛳️ Requirements

• At least 2 years of recent experience in managing plaintiff personal injury cases.

• Experience in handling personal injury claims, such as no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims.

• Background in a plaintiff personal injury law firm.

• Proficient in both English and Spanish.

• Excellent organizational, communication, and case management abilities.

• Capability to work independently and manage a full caseload in a remote setting.

• Previous experience with Litify or Salesforce is preferred.

• Contractors must provide their own equipment and workspace.

• Computer must meet the specified hardware requirements for Windows 11 or macOS 14.

• Internet connection must support at least 30 Mbps download and 15 Mbps upload speeds, with a latency under 100 ms, and utilize a private password-protected network.

• USB noise-cancelling headset equipped with a microphone is required.

• A webcam capable of delivering clear video is necessary.

• Systems must have full-disk encryption, automatic security updates, a screen lock after no more than 10 minutes of inactivity, and active endpoint protection software.

• Applicant data must only be stored in systems designated by the firm.

• Resume must be submitted in English.

🏝️ Benefits

• Opportunity for remote work.

• Flexible work environment.

• No employee benefits are provided; contractors are responsible for their own equipment, software, internet connection, and workspace.